Travel Operation Executive

Yes Travel & Holidays Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading travel agency in Kuala Lumpur is seeking a motivated individual to manage ticketing and hotel reservations, lead tours, and support sales teams. The ideal candidate will possess strong communication skills and experience in travel operations, managing large groups efficiently. Join a youthful team with benefits including annual bonuses, flexible hours, and opportunities for overseas travel.

Benefits

EPF/SOCSO

Annual Leave

Medical Leave

Annual Bonus

Performance Bonus

SOP Bonus

Yearly increment

Overseas Travel Allowances

Overseas Company Trip

Flexible Working Hours

Staff Meal

Qualifications

• Minimum qualification: Secondary/SPM/'O' Level Diploma.
• At least two years of experience in travel agency operations is preferred.
• Proficiency in reservation systems and languages is required.

Responsibilities

• Manage ticketing and hotel reservations effectively.
• Lead and coordinate domestic and international tours.
• Develop innovative solutions to exceed client expectations.

Skills

Interpersonal skills

Communication skills

Problem-solving

Proficiency in English

Proficient in Bahasa Malaysia

Proficient in Mandarin

Team-oriented

Design tools proficiency

Education

Secondary/SPM/'O' Level Diploma

Advanced Diploma / Bachelor's degree

Tools

Amadeus

Airline ticketing systems

IATA

PowerPoint

Adobe Illustrator

Canva

Job description

Job Responsibility

• Managing ticketing and hotel reservations.
• Leading and coordinating domestic and international tours.
• Handling multiple incentive projects, including large groups of up to 300 participants.
• Working collaboratively with teams to ensure project success and meet deadlines.
• Developing innovative and impactful solutions for each project to exceed client expectations.
• Preparing proposals in response to inquiries from the Sales and Project Support teams.
• Supporting the Sales team with accurate and timely responses to client inquiries.
• Identifying cost-saving opportunities with airlines, restaurants, transportation providers, and accommodations.
• Establishing and maintaining strong relationships with suppliers to secure optimal arrangements.
  
  

Job Requirements

• Minimum qualification: Secondary/SPM/'O' Level Diploma.
• Advanced Diploma, bachelorâs degree, or equivalent qualifications preferred.
• At least two years of experience in the operations department of a travel agency specializing in incentive groups is preferred.
• Fresh graduates are encouraged to apply (background in Travel & Tourism is advantageous).
• Proficiency in reservation systems such as Amadeus, airline ticketing systems, or IATA is required.
• Proficient in English, Bahasa Malaysia, and Mandarin (spoken and written) - liaise with clients from China and Hong Kong.
• Excellent interpersonal and communication skills.
• Team-oriented with a youthful and adventurous approach to work.
• Experience with design tools such as PowerPoint, Adobe Illustrator, or Canva is required.
  
  

Job Benefits

• EPF/SOCSO
• Annual Leave
• Medical Leave
• Annual Bonus
• Performance Bonus
• SOP Bonus
• Yearly increment
• Overseas Travel Allowances
• Overseas Company Trip
• Flexible Working Hours
• Staff Meal