[Travel Industry] Mandarin Customer Service - Immediate Hiring!

IGT Solutions; Subang Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading technology firm in Subang Jaya is seeking a Customer Service Representative to provide exceptional support via online channels and phone. Candidates must be fluent in English and Mandarin, possess strong problem-solving skills, and be capable of adapting to a fast-paced environment. With opportunities for career advancement and generous leave entitlements, this role supports personal and professional growth.

Benefits

Generous annual leave and sick leave entitlements

Opportunities for career advancement and skills training

Collaborative team culture

Modern office facilities

Corporate Discount

Qualifications

• Fresh grads are welcome to apply.
• Previous experience in a customer service or call center role ideal.
• Strong problem-solving and critical thinking abilities.

Responsibilities

• Deliver outstanding customer support via online channels.
• Handle inbound and outbound calls from customers.
• Respond to customer inquiries and complaints professionally.

Skills

Fluency in English (B2 Level)

Fluency in Mandarin

Problem-solving

Communication skills

Adaptability

Education

SPM, UEC, O-level or above

Job description

Overview

EPF, SOCSO

What you'll be doing

• Deliver outstanding customer support via online channels to clients from China & Taiwan, and other regions.
• Handle inbound and outbound calls from customers, providing accurate and timely information
• Respond to customer inquiries and complaints in a professional and empathetic manner
• Identify customer needs and provide solutions or escalate complex issues to appropriate teams
• Maintain detailed records of customer interactions and follow up as required

Education and eligibility

• Education: SPM, UEC, O-level or above
• Fresh grads are welcome to apply

What we're looking for

• Fluency in both English (B2 Level) and Mandarin, with excellent verbal and written communication skills
• Previous experience in a customer service or call center role, ideally in a similar industry
• Strong problem-solving and critical thinking abilities to handle a variety of customer queries
• Commitment to providing exceptional customer service and a genuine desire to help others
• Ability to work effectively in a fast-paced environment and adapt to changing priorities
• Proficient in using computer systems and various software applications

What we offer

• Generous annual leave and sick leave entitlements
• Opportunities for career advancement and skills training
• Collaborative and supportive team culture
• Modern, well-equipped office facilities
• EPF, SOCSO
• Corporate Discount

The equal employment opportunity policy statement is included to emphasise non-discrimination in the workplace: It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• How many years' experience do you have as a Customer Service Role?
• Which of the following statements best describes your right to work in Malaysia?
• What\'s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?
• How would you rate your English language skills?
• How much notice are you required to give your current employer?

Company

IGT Services And Technologies KL Sdn Bhd is a technology company based in Kuala Lumpur, Malaysia. Established in 2010, the company specializes in providing innovative IT solutions and services to clients across various industries. With a mission to deliver cutting-edge technology solutions that drive business growth and efficiency, IGT aims to be a trusted partner for its clients. The company\'s services include software development, IT consulting, cybersecurity solutions and project management. IGT\'s vision is to be a leading technology provider in the region known for its commitment to excellence and customer satisfaction. Objectives include expanding its client base & fostering innovation.

IGT Services And Technologies KL Sdn Bhd is a technology company based in Kuala Lumpur, Malaysia. Established in 2010, the company specializes in providing innovative IT solutions and services to clients across various industries. With a mission to deliver cutting-edge technology solutions that drive business growth and efficiency, IGT aims to be a trusted partner for its clients. The company\'s services include software development, IT consulting, cybersecurity solutions and project management. IGT\'s vision is to be a leading technology provider in the region known for its commitment to excellence and customer satisfaction. Objectives include expanding its client base & fostering innovation.

Perks and benefits Employee Recognition & Insurance Coverage Professional Development & Company Culture Competitive Salary Rewards & Benefits Package

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