Travel Centre Consultant - Fresh Graduates are welcome to apply!

Hiredly X; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A travel services company in Petaling Jaya seeks a customer service representative to assist customers with trip planning and hotel bookings. Ideal for fresh graduates, the role requires fluent Cantonese and Mandarin. Responsibilities include handling inquiries and providing excellent service during inbound calls. Training is provided, and candidates must be willing to work flexible shifts including weekends and public holidays.

Qualifications

• At least 1 year of experience in the service industry is preferred.
• Willing to work shifts including weekends and public holidays.

Responsibilities

• Handle inbound calls related to hotel reservations and inquiries.
• Exceed customer expectations by providing excellent service.
• Provide travel and tour information to ensure smooth experiences.

Skills

Cantonese

Mandarin

Customer service

Education

Fresh graduates in Tourism & Hospitality

Job description

This job involves assisting people in planning their trips! You will answer calls regarding hotel bookings and travel information, ensuring customers have an excellent experience. This position is ideal for fresh graduates who love travel.

• Handle all inbound calls related to hotel reservations, travel product information, and general inquiries.
• Exceed customer expectations by providing excellent service and accurate information.
• Provide relevant travel and tour information to ensure a smooth travel experience for customers.

Job Requirements

• Required languages: Cantonese and Mandarin.
• At least 1 year of experience in the service industry is preferred.
• Fresh graduates in Tourism & Hospitality interested in starting a career in a call center are encouraged to apply – full training provided.
• Willing to work in shifts, including weekday nights, full days on weekends, and public holidays.
• Willing to work in Ara Damansara, Petaling Jaya.