Translator - Listing & Content, MY Marketplace

Shopee; Kuala Lumpur; On-site; MYR 35,000 - 55,000; Full time

Job summary

A leading e-commerce company is seeking an experienced content moderator to ensure the quality of marketplace listings, translate communications, and monitor team performance. The ideal candidate will possess strong analytical and communication skills and be able to work effectively in a fast-paced environment. This role offers the opportunity to contribute to process improvements and collaborate with cross-functional teams.

Qualifications

• More than 2 years of experience in content moderation.
• Proficiency in English, both verbal and written forms.
• Prior experience in translation or related fields is preferred.

Responsibilities

• Translate written and verbal communications between English and Bahasa Malaysia.
• Oversee the curation of marketplace content and ensure accuracy.
• Monitor and report on agent performance while providing coaching.

Skills

Analytical skills

Communication

Interpersonal skills

Education

Bachelor's degree or above

Tools

MS Office

Job description

Job Description

• Translate written and verbal communications between English and Bahasa Malaysia for business purposes, ensuring accuracy and cultural appropriateness
• Oversee the curation of marketplace content, ensuring the accuracy and legitimacy of listings through rigorous quality checks, while categorizing items into their appropriate categories
• Be responsible for monitoring and reporting on agent performance with a focus on accuracy and consistency, while providing coaching and guidance to subordinates to enhance their skills and effectiveness
• Elevate and escalate red flags to the team lead from a duty-of-care perspective and assist in other ad-hoc tasks
• Proactively identify opportunities for workflow improvement and demonstrate a strong ability to propose effective solutions for daily task optimization
• Participate in developing quality inspection standards and continuously optimize & streamline the process and system platform
• Work with cross-functional teams to execute listing-related inquiries
  
  

Requirements

• Bachelor's degree or above, more than 2 years of experience in content moderation
• Proficiency in English, both verbal and written forms
• Prior experience in translation or related fields is preferred
• Good understanding of the E-commerce platform
• Able to work on repetitive tasks in a fast-paced environment
• Good analytical and ability to abstract problems and find solutions proactively
• Able to work under minimal supervision and have strong logic/ common sense related to the job nature
• Ability to work independently and as part of a team.
• Familiar with MS Office software such as Excel, Word, etc. Data processing experience and other data analysis capabilities are preferred
• Strong communication skills and interpersonal skills