Training Manager

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Responsible for managing the activities and operations related to employee training and development services including the planning and coordination of identifying competence development methods, training needs determination, development of training programmes and/or other competence enhancement programmes and evaluation of its effectiveness and ensuring the implementation, maintenance and improvement of BMS within the function.

Develops policies, processes and sets standards for employee training and development management within the Centre.

Plans the approaches for ensuring the compliance of employee training and development management services with BMS requirements.

Plans, implements and monitors the requirements for providing employee training and development management services for the Centre, including:

1. Identifying and establishing competence development methods,
2. Determination of training needs,
3. Development of training programmes/plans including the use of resources,
4. Delivery of training and identifying training effectiveness evaluation methods,
5. Preparation of monthly training reports,
6. Management of training equipment, training room, Centre tours for external learning institutions, schools, universities, etc.

Develops and plans with the Director of Human Resource, the Centre’s knowledge management programme, including the identification of training and education needs for the Centre’s employees.

Plans with the Director of Human Resource, the administration of contract activities for the Centre’s human resources consultant and training providers, including monitoring compliance with contract, legal and other requirements.

Plans and prepares the annual operational budget (CAPEX and OPEX) and KPI for training and development activities and services as well as its personnel.

Plans the day-to-day management of BMS and Business Continuity risks relevant to the function’s activities and the achievement of BMS objectives and targets.

Develops plans to improve and build employee competence, well-being, and morale.

Keeps abreast of new professional, technological and market developments with respect to training and development in the Hospitality or MICE industry, especially with respect to competency development, and plans the action necessary for their implementation.

Manages the following activities:

1. Development and organisation of in-house trainings such as food and beverages training programmes and skills trainings for the Centre’s staff including Ambassadors,
2. Establishment of competence development methods,
3. Training need analysis and training provider selection,
4. Annual review/evaluation of employee competence, training effectiveness, job descriptions, competency requirements,
5. Performance evaluation of Training and Development function within the Centre,
6. Provision of training and development related counseling, coaching, guidance and advice to the Centre’s employees,
7. Meetings/discussions related to training and development management,
8. Development and organisation of human resources related in-house and public programmes, awareness campaigns.

Administration of contracts including all matters related to payment to consultant and training provider.

Liaises with local authorities and relevant governmental agencies when necessary.

Manages the day-to-day function activities, including the operational budget, management of BMS risks relevant to the function’s activities and the achievement of its BMS objectives and targets.

Manages the implementation of new professional, technological and market developments with respect to training and development management in the Hospitality or MICE industry, especially with respect to competency development, and the action necessary for their implementation.

Improves and builds subordinate employee competence, well-being, and morale.