Training Executive - KL

Zurich; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading company in the insurance sector is seeking a training manager to oversee training needs, develop and deliver solutions, and ensure compliance with regulations. This role requires a Bachelor's Degree and at least 3 years of experience, along with strong project management and communication skills. Join Zurich to help enhance training effectiveness and customer satisfaction while fostering innovative thinking within a supportive environment.

Qualifications

• Minimum 3 years of relevant experience.
• Experience in insurance or financial services is advantageous.

Responsibilities

• Manage training for agents and business customers.
• Design and deliver training solutions including online training.
• Evaluate training effectiveness and document outcomes.

Skills

Training Needs Analysis

Project Management

Stakeholder Communication

Technical Solution Research

Compliance Adherence

Education

Bachelor’s Degree or equivalent

Job description

Job Purpose

To identify and analyze training needs and provide training to agents and/or other business customers to ensure legal and licensing compliance.

Key Accountabilities

• Manage the training function for agents and other business customers.
• Identify and analyze training needs.
• Design, develop, and deliver various training solutions, including online training and webinars.
• Evaluate the effectiveness of training interventions and document outcomes.
• Collaborate with Underwriting to ensure compliance with guidelines and audits.
• Assist customers in following proper licensing procedures.
• Manage development and distribution of training materials and brochures.
• Consult with key customers to enhance business processes.
• Maintain communication with business sponsors to ensure project success.
• Diagnose issues and recommend solutions for business and customer problems.
• Lead complex projects to implement new systems, programs, or products.
• Research and implement advanced technical solutions to meet customer needs.

Business Accountabilities

• Use financial systems to monitor budgets and control costs.
• Support project development and review to ensure resource and schedule adherence.
• Provide daily advisory services, ensuring compliance with risk and regulatory standards.
• Research data, analyze trends, and provide insights to improve sales processes.
• Review business models and support management in process improvements.
• Evaluate customer and distributor issues to tailor solutions.
• Advise management to support change initiatives and improve performance.
• Recommend activity priorities and influence program development for growth.

Performance Management Accountabilities

• Demonstrate commitment to corporate values through behavior.
• Contribute to performance discussions and support team development.
• Share technical expertise and provide guidance to team members.
• Manage personal development and encourage team growth.

Education & Experience

• Bachelor’s Degree (or equivalent) and at least 3 years of relevant experience.
• Experience in the insurance or financial services industry is advantageous.

You are the heart & soul of Zurich!

At Zurich, we value innovative thinking and a positive outlook. We encourage employees to explore new opportunities and grow within the company.

Let’s continue to grow together!