Training Executive

GoGoVan; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An innovative company is seeking a passionate Training Specialist to enhance customer service excellence. This role involves designing and implementing training programs for Customer Service Representatives, ensuring they meet high standards and guidelines. You'll collaborate with senior trainers and managers to foster teamwork and continuous improvement within the team. The ideal candidate will have strong communication skills and a proactive approach to upscaling training processes. Join a multicultural team that values personal growth and offers a flexible working environment where your contributions will make a real difference.

Benefits

On-job training

Public Holidays

Birthday Leave

Medical Insurance

Flexible working environment

Promotes learning and personal growth

Qualifications

• At least 1 year of training experience or relevant educational background.
• Proactive in improving training processes and materials.

Responsibilities

• Provide training programs to Customer Service Representatives.
• Assist in quality assurance and develop training solutions.

Skills

Training & Coaching Skills

Communication Skills

Problem-Solving Skills

Teamwork

Education

Associate’s Degree

Job description

What You Will Deliver

• Provide training and improvement programs to Customer Service Representatives (CSR)
• Assist Senior Trainer and Customer Service Manager to attain customer service excellence and objective
• Liaise with Senior Trainer to develop training solutions
• Conduct audit and assist in quality assurance
• Emphasize Customer Service Team’s standards and guidelines in the training programs
• Foster a sense of teamwork and continuous improvement in Customer Service Team
• Prepare periodic reports and presentations for management purposes

Who You Are

• Holder of Associate’s Degree or above
• At least 1 year of training experience or relevant educational background, preferably with HK market experience
• Experience in developing and implementing learning & development programs is an advantage
• Good training & coaching and communication skills
• Strong sense of responsibility and problem-solving skills
• Proactive in upscaling and improving the existing training process and materials
• High level of patience and observation skills to view matters in a holistic manner
• Good command of written and spoken English and Chinese (nearly native level of Cantonese and Mandarin)

What We Offer

• On-job training
• Public Holidays, Birthday Leave & Medical Insurance
• A multi-cultural team
• A company that provides a casual, flexible working environment
• A company that promotes learning, continuous improvement, and personal growth