Training Coordinator

AME Elite Consortium Berhad 腾宇集团; Iskandar Puteri; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a dynamic and supportive team as a Training Coordinator. In this role, you will develop and provide comprehensive training programs for staff in various aspects including crisis management and customer service. If you have strong leadership and communication skills, we encourage you to apply today!

Qualifications

• Minimum 1 year working experience.
• Strong leadership and interpersonal skills.
• Excellent communication skills.
• Ability to prioritize and manage time effectively.
• Basic knowledge as a trainer.

Responsibilities

• Develop and provide training programs for staff.
• Conduct training sessions and ensure staff receive consistent training.
• Provide ongoing mentorship and support.
• Monitor staff performance and assess training needs.
• Ensure compliance with relevant laws and policies.

Skills

Leadership

Communication

Interpersonal skills

Time management

Training knowledge

Job description

Overview

Join Our Team as a Training Coordinator !

What You’ll Be Doing

• Develop and provide training programs and materials for staff, covering topics such as resident relations, crisis management, safety and security protocols, conflict resolution, and administrative procedures.
• Conduct training sessions for staff, either in person or through online platforms, ensuring that all staff receive comprehensive and consistent training.
• Provide ongoing mentorship and support to all staff, offering guidance on best practices, addressing concerns or challenges, and fostering professional development.
• Ensure that staff understand and adhere to hostel policies, procedures, and regulations, and provide guidance on how to enforce them effectively and fairly.
• Train staff in crisis management techniques, including emergency response protocols, conflict de-escalation strategies, and referral procedures for residents in distress.
• Facilitate communication and collaboration among all stakeholders, promoting a team-oriented approach to hostel administration.
• Monitor the performance of staff and provide constructive feedback to assess skill development and training needs.
• Identify opportunities for improvement in hostel operations and training practices, and work collaboratively with hostel management to implement enhancements.
• Maintain accurate records of training activities, attendance, and performance evaluations, and generate reports as needed to track progress and outcomes.
• Ensure that staff comply with all relevant laws, regulations, and institutional policies, and provide guidance on legal and ethical responsibilities.
• Review training materials for accessibility and inclusivity, making recommendations to ensure that content is usable by all learners, including those with disabilities or diverse backgrounds.
• Document feedback provided on training materials, including suggested revisions, rationale for changes, and resolution of issues.
• Provide guidance and support to contributors, offering resources, training, and assistance as needed to improve the quality of training materials.
• Assess the level of learner engagement and interactivity in training materials, recommending strategies to enhance participation and knowledge retention.
• To impart knowledge and skills essential for the smooth functioning of the hostel.
• Educate staffs on various aspects including customer service, safety protocols, hygiene standards, and operational procedures.
• To address issues efficiently, maintaining a positive atmosphere within the hostel.
• Encourages a culture of continuous learning and improvement among staffs.
• Help staffs refine their skills and adapt to changing circumstances, ensuring the hostel remains competitive and relevant in the hospitality industry.
  
  

Who We’re Looking For

• Minimum 1 year working experience.
• Strong leadership skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and manage time effectively.
• Basic knowledge as a trainer.
  
  

Working Location : No.46, Jalan SME 3, Bandar Indahpura 81000 Kulai, Johor.

If you’re ready to step up and grow in a supportive, energetic team — apply today!

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