Trainer, CitiService Client Experience

Citi; George Town; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading international financial services firm is seeking a Trainer to enhance client adaptability of its digital platforms in Penang, Malaysia. This role involves delivering training on Citi’s products and managing client training requests effectively. The ideal candidate will possess a Bachelor’s Degree and have 3-5 years of customer service experience. Fluency in English is required, and knowledge of Mandarin or Cantonese is a plus.

Qualifications

• Minimum 3-5 years of experience in managing client relationships.
• Previous training experience is preferred.
• Fluent English speaker; knowledge of Mandarin/Cantonese is an advantage.

Responsibilities

• Deliver training on usage of Citi's digital platform - CitiDirect.
• Cooperate with partners to deliver superior client experience.
• Execute training requests in a timely manner.

Skills

Customer service experience

Project management

Fluent in English

Training experience

Communication skills

Education

Bachelor's Degree in Finance/Business

Job description

Overview

We’re currently looking for a high caliber professional to join our team as Trainer, CitiService Client Experience (Internal Job Title: Customer Svc Intmd Analyst - C11) based in Penang, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

This is an intermediate-level position responsible for enhancing client's adaptability of Digital platforms. The overall objective of this role is to address external customer's training requirements and serve as single point of contact for receiving and managing Client training requests while delivering best in class client training on Citi’s suite of products in a timely and professional manner.

Responsibilities

• Responsible for delivering training to clients on usage of Citi\'s in-house digital platform - CitiDirect.
• Ensure new customers are installed and trained on all our suite of products.
• Cooperate with internal and external cross-functional partners to deliver superior client experience.
• Ensure training requests are executed timely and dealt within the given deadline.
• Ensure adherence of process standards and execution in lines with set with KPIs.

Requirements

• Minimum Bachelor\'s Degree, preferably in Finance / Business or related
• 3-5 years of customer service experience in managing client relationships required with knowledge of Cash, Electronic Banking and/or Trade
• Previous training experience preferred
• Fluent English speaker, additional languages, particularly Mandarin or Cantonese would be an advantage
• Demonstrated project management and organizational skills to prioritize multiple tasks
• Consistently demonstrate clear and concise written and verbal communication
• Consistently deliver high-quality client experience with a focus on building client relationships and achieving quality results

Job Family Group: Customer Service

Job Family: Institutional Customer Service

Time Type: Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.