Train Manager

Belmond; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

Join a prestigious luxury train as a Train Manager, ensuring exceptional service and operational excellence. This role involves managing staff, enhancing passenger experiences, and maintaining high safety standards. Ideal for candidates with a background in hospitality management and a passion for travel.

Benefits

Competitive salaries

Insurance

Travel benefits

Wellness programs

Balanced work-life schedule

Qualifications

• Proven experience in luxury hospitality or hotel management.
• Knowledge of LQA standards and luxury service.
• Ability to remain calm and make decisions under pressure.

Responsibilities

• Oversee onboard staff and train operations, ensuring safety and compliance.
• Recruit, train, and manage a team of service professionals.
• Coordinate onboard dining services and manage amenities.

Skills

Leadership

Communication

Problem Solving

Organizational Skills

Multilingual

Education

Bachelor's degree or Diploma in Hospitality Management

Business Administration or related field

Tools

Microsoft Office

Hospitality software

Job description

Job Title: Train Manager at Eastern & Oriental Express

As a Train Manager at Eastern & Oriental Express, a Belmond Train, you will support train operations, ensuring the safe, efficient, and customer-focused operation of train services. This role involves overseeing onboard staff, ensuring punctual departures and arrivals, managing service disruptions, and maintaining high standards of safety, service, and compliance with railway regulations. You will also coordinate training programs, manage team performance, and work closely with senior management to enhance organizational culture and employee satisfaction. If you're eager to develop your skills and be part of the future of luxury travel, this is your opportunity.

Key Responsibilities:

1. Provide exceptional customer service to passengers, ensuring their needs and expectations are met or exceeded.
2. Assist the Senior Train Manager in overseeing all aspects of train operations, including scheduling, staff management, and logistics to ensure a seamless and punctual journey.
3. Recruit, train, and manage a team of service professionals, such as stewards, chefs, and attendants, ensuring top-quality service delivery. Conduct regular team assessments to meet all KPI metrics.
4. Ensure the safety and security of passengers, crew, and the train. Implement and enforce safety protocols and emergency procedures.
5. Coordinate onboard dining services with the culinary team to provide a fine dining experience.
6. Manage onboard amenities and services, including entertainment, spa services, and other luxury offerings.
7. Maintain the train's condition, ensuring sleeping compartments and public areas are clean and well-maintained.
8. Enhance passenger experience through personalized services, addressing concerns, and managing special requests.

About Eastern & Oriental Express:

With a history spanning over 30 years, the Eastern & Oriental Express is a legendary train, sister to the Venice Simplon-Orient-Express, offering journeys through Southeast Asia since 1993. Guests enjoy immersive experiences, scenic landscapes, cultural explorations, and luxurious onboard amenities, including fine dining, entertainment, and off-train activities like jungle treks and art tours.

Our Culture and Benefits:

We foster an environment where employees can thrive both personally and professionally, offering ongoing development opportunities. Join us to create unforgettable moments for guests, communities, and colleagues.

As part of the Belmond & LVMH family, we are committed to excellence, innovation, and a diverse, inclusive workplace. Employees enjoy competitive salaries, insurance, travel benefits, wellness programs, and a balanced work-life schedule on board the train.

Minimum Qualifications:

• Bachelor's degree or Diploma in Hospitality Management, Business Administration, or related field.
• Proven experience in luxury hospitality or hotel management.
• Strong leadership and communication skills.
• Knowledge of LQA standards and luxury service.
• Ability to remain calm and make decisions under pressure.
• Excellent organizational and problem-solving skills.
• Proficiency in Microsoft Office and hospitality software.
• Ability to handle sensitive information confidentially.

Ideal Candidate:

Warm, genuine, passionate about travel and discovery, with excellent storytelling skills and a positive attitude. Multilingual abilities, especially in English and Chinese, are required; additional languages are a plus. International exposure is valued. Experience in hospitality is beneficial but not mandatory.

Join Us:

Be part of a culture rooted in kindness, active listening, and genuine connections. Enjoy comprehensive benefits, travel opportunities, and the chance to work with renowned chefs and serve discerning guests in a luxurious setting.