Trade - Customs Associate

H&M; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global fashion company is seeking a Trade & Customs Associate in Shah Alam, Malaysia. This full-time opportunity involves managing documentation and ensuring compliance with international trade operations. Candidates should have experience in customs and logistics, along with strong organisational skills. The role includes monitoring shipments and collaborating with various stakeholders for efficient trade operations. Join a diverse team committed to proactive solutions and continuous improvement.

Benefits

Employee discount card for all brands

Inclusion in the H&M Incentive Program

Qualifications

• Preferred awareness of international trade and customs laws.
• Experience in operational customs and logistics is advantageous.
• Proficiency in trade management systems and documentation tools.
• Strong organisational skills to manage shipment documentation.
• Attention to detail for compliance with regulations.

Responsibilities

• Review and approve transport and trade invoices.
• Support customs filings and documentation.
• Prepare and submit customs declarations.
• Monitor inbound shipments and ensure timely clearance.
• Maintain local SOPs related to customs processes.

Skills

Awareness of international trade and customs laws

Experience in operational customs and logistics

Proficiency in trade management systems

Strong organisational skills

Attention to detail

Job description

Company Description

Within H&M, our Logistics network ensures a seamless, flexible, and swift distribution process, by delivering products to our stores and online customers, every single day. Working as part of a demand‑driven, efficient, circular supply chain, our dynamic logistics teams are consciously committed to and guided by our values. We work with scalable and innovative technical solutions, with our customer in mind. We don’t just go with the flow- we manage it, together with our service‑focused, competent, motivated teams around the world.

Simply put, our Logistics function ensures the right product arrives at the right place, at the right time, with the right quality and at the right cost within all channels– with the least possible impact on the environment.

Welcome to Logistics!

Job Description

WHAT YOU’LL DO

As Trade & Customs Associate, you’ll play a key role in ensuring smooth and compliant international trade operations. You’ll manage documentation, support customs clearance, and help maintain regulatory compliance across all movements of goods. Your main responsibilities will include:

• Reviewing and approving transport and trade invoices.

• Supporting customs filings and documentation, including declarations, bills of lading, and invoices for both commercial and non-commercial goods.

• Preparing and submitting customs declarations (if filings are handled in‑house).

• Monitoring inbound shipments and coordinating with warehouse teams to ensure timely customs clearance.

• Maintaining and updating local SOPs related to customs processes.

• Coordinating with customs brokers and transport providers to resolve clearance delays and ensure compliance.

• Assisting with routine trade operations and documentation retention to support internal and external audits.

• Preparing documentation for customs audits upon request from the H&M regional trade & customs operations team or authorities.

WHO YOU’LL WORK WITH

You’ll collaborate closely with cross‑functional teams and key stakeholders across the business to ensure seamless trade operations. Your main collaboration partners will be:

• Regional Trade & Customs Operations Team

• Transport Service Providers

• Customs Brokers

• DC Teams

• Finance Team

• IT/System Support Teams

Qualifications

WHO YOU ARE

We are looking for people with…

• Awareness of international trade and customs laws (preferred but not mandatory)

• Experience in operational customs and logistics

• Proficiency in trade management systems and documentation tools

• Strong organisational skills to manage shipment documentation effectively

• A keen eye for detail to ensure compliance with trade and legal regulations

And people who are…

• Collaborative team players who work well with internal teams, customs authorities, and transport providers

• Problem‑solvers who can address operational challenges efficiently

• Proactive and reliable, with a structured approach to daily tasks

• Clear communicators who can support training and process updates across teams

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

• Employee discount card, usable for all H&M Group brands both in stores and online

• Inclusion in the H&M Incentive Program (HIP)

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

This is a full‑time role with a local contract. The Trade & Customs Associate is reporting to the Trade & Customs Team Leader. Sounds interesting? Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through the career page.

Take the next step in your career together with us. The journey starts here.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Additional Information