Outsourcing Services Management

OCBC company; Kuala Lumpur; On-site; MYR 100,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Holistic benefits

Professional development opportunities

Job summary

A leading financial services organization in Kuala Lumpur is seeking an experienced professional to oversee the management of third-party service providers. This role involves ensuring compliance with regulatory requirements and collaborating with stakeholders to implement effective risk management controls. The ideal candidate has over 5 years of experience in risk management and a strong background in managing service providers. The company offers a competitive salary and comprehensive benefits.

Qualifications

• 5+ years of experience in risk management or compliance.
• Proven track record in managing third-party service providers.
• Experience working closely with IT departments.

Responsibilities

• Oversee the management of third-party service providers in compliance with regulations.
• Ensure collaboration with stakeholders to implement risk management controls.
• Conduct regular reviews and monitoring of service provider performance.

Skills

Risk management

Stakeholder collaboration

Performance analysis

Compliance oversight

Education

Bachelor's degree in relevant field

Job description

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This exclusion clause shall take effect to the fullest extent permitted by law.You further consent to Oversea-Chinese Banking Corporation Limited, its related corporations (collectively, the "OCBC Group"), and their respective business partners and agents (collectively, the “OCBC Representatives”) collecting, using and disclosing your personal data for purposes reasonably required by the OCBC Group and the OCBC Representatives to enable them to process your employment application and assess your suitability for the position which you are applying for. Such purposes are set out in a Data Protection Policy, which is accessible at www.ocbc.com/policies or available on request and which you confirm you have read and understood.Outsourcing Services Management page is loaded## Outsourcing Services Managementremote type: Onsitelocations: OCBC Malaysia, Menara OCBCtime type: Full timeposted on: Posted Todayjob requisition id: JR00004914# **WHO WE ARE:** Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.Your Opportunity Starts Here.# Oversee the comprehensive management and governance of Third-Party Service Providers (TPSPs) in alignment with Bank policies and regulatory requirements set forth by Bank Negara Malaysia (BNM) and/or the Monetary Authority of Singapore (MAS). The key responsibilities include: 1. Managing Outsourcing Service Providers (OSPs) for services such as statement printing, personalized cheque book printing, and document archival. 2. Overseeing Non-Outsourcing Service Providers, specifically centralized mailroom operations. 3. Ensuring compliance with Third-Party Risk Management (TPRM) standards and reporting, maintaining accuracy and completeness. 4. Collaborating with stakeholders (e.g., DCO, ORM, TISO, CPO, Product Owners) to implement third-party risk management controls, ensuring compliance with regulations and Bank standards. 5. Presenting due diligence and risk matters to relevant risk committees (e.g., TPRC, DRWG). 6. Monitoring and analyzing service provider performance against established service levels. 7. Conducting regular SLA and performance review meetings with TPSPs to assess and enhance service delivery. 8. Performing periodic site visits and Business Continuity Planning (BCP) / Disaster Recovery (DR) tests with TPSPs. 9. Working closely with the IT department to resolve any data discrepancies. 10. Conducting External Service Providers & Vendors (ESPV) screening exercises. 11. Reviewing and updating outsourcing service agreements, including preparing addendums to incorporate new mandatory clauses as required by the bank or regulatory bodies. 12. Preparing user requirements for tender exercises prior to contract expiration. 13. Conducting root cause analysis for incidents or complaints received. 14. Performing data entry for analysis and reporting to support decision-making. 15. Raising cases in the Operational Risk Environment (ORE) for any reported breaches of the Financial Services Act (FSA) or the Islamic Financial Services Act (IFSA). 16. Undertaking additional departmental roles and administrative tasks as assigned.# # # **What we offer:**Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.