Tour Operations Executive (Johor Branch)

Golden Destinations by ICE HOLIDAYS Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading B2B travel wholesaler in Malaysia is looking for a Tour Operations Executive to support various aspects of tour operations. This full-time, on-site role involves booking assistance, customer education, and fieldwork. Ideal candidates should have a minimum of SPM education and experience in the travel industry, along with strong communication skills in English and Mandarin.

Benefits

EPF/SOCSO

Annual Company trip

Group PA insurance

Yearly Bonus

Outpatient medical coverage

Employee prices for travel packages

Company uniform

Monthly training

Team Building arrangements

Qualifications

• Minimum 1-2 years experience in the Travel industry.
• Able to communicate in English and Mandarin.
• Basic computer skills required.

Responsibilities

• Assist with all aspects of tour operations including booking and itinerary planning.
• Maintain records of transactions and provide customer support.
• Participate in field work including airport duties.

Skills

Communication

Customer Support

Follow-up Skill

Education

SPM education

Tools

Microsoft Excel

Microsoft Word

PowerPoint

GDS systems (Travelport, Saber, Amadeus)

Job description

Job Responsibility

• To deal with the overseas DMC, Accommodation or cruise line principle;
• To assist in making booking in cruise line booking engine; OR
• To assist in all aspect of tour operations; including itinerary planning, costings, air tickets and ground arrangements, attractions, and other day-to-day activities; OR
• To assist in doing flight booking through the GDS system (Travelport, Saber and Amadeus)
• To compile and maintain records of business transactions to ensure all documentations are properly filed;
• Recording orders for all related tour services;
• To provide full support for tour packages sales and departures;
• To educate customers and partners on products, destination knowledge, and provide all relevant customer support;
• To participate in all field work, including Airport duties and travel fairs
  
  

Job Requirements

Company Description:

Golden Destinations by ICE HOLIDAYS Sdn Bhd is a leading B2B travel wholesaler in Malaysia, with a unique business model offering ready-made products and packages to partners, backed by established and matured branding. Their marketing concept is to develop marketable travel packages based on market demand and trends, offered through their dynamic B2B booking engine. With the support of over 400 partners in the ASEAN region, ICE Holidays aims to be the leading travel wholesaler in Asia.

This is a full-time on-site role as a Tour Operations Executive at Golden Destinations by ICE HOLIDAYS Sdn Bhd's office in Malaysia.

Requirement

• Achieve at least SPM education
• Requires candidates with minimum 1-2 years of working experience in the Travel industry.
• Able to write, read and speak in English and Mandarin.
• Outspoken and soft-spoken person.
• Good Follow-up Skill and highly attentive to enquiry.
• Comfortable working with computer and mobile phone in long hour.
• Basic Computer Skill (Outlook, Excel, Words and PowerPoint).
• Willing to travel when necessary (company will provide allowance if necessary).
• Location: City Square, Johor Bahru
  
  

Job Benefits

• EPF/SOCSO
• 5 working days
• Annual Company trip (For Confirmed Employees)
• Group PA insurance (For Confirmed Employees)
• Yearly Bonus depending on Company performance and reflect to Individual performance
• Twice performance appraisal review annually to identify room for improvement process
• Outpatient medical coverage from registered clinics
• Employee price for travel packages (For Confirmed Employees)
• Company uniform provided
• Travelling claims by receipt
• Monthly training arrangements from Company
• Exclusive employee HR software applications (leaves, claims, pay slips etc.)
• At least once a year Team Building arrangements
• Monthly / Weekly Company sports & recreations for everyone
• Training provided