Tour Operations Executive

Roystar Travel & Tours; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Roystar Travel & Tours is seeking a detail-oriented Tour Operations Executive to manage and coordinate tour packages, ensuring exceptional travel experiences for clients. The successful candidate will need to communicate effectively with suppliers in Mainland China, requiring fluency in both English and Mandarin. This role involves planning tours, managing supplier relations, and ensuring compliance with company standards. Join a dynamic team and enjoy competitive salary and travel perks.

Benefits

Competitive salary

Travel perks

Opportunity to work in a dynamic travel environment

Engagement with international suppliers

Qualifications

• Fluent in written and spoken Mandarin.
• Proactive, adaptable, and customer-focused.
• Strong organizational and multitasking abilities.

Responsibilities

• Coordinate and manage tour packages for clients.
• Liaise with suppliers and secure bookings.
• Manage customer inquiries regarding tour operations.

Skills

Organizational skills

Negotiation skills

Problem-solving skills

Education

1–2 years in tour operations, travel agency, or hospitality

Tools

Travel booking systems

Job description

We are seeking a detail-oriented and proactive Tour Operations Executive to coordinate and manage tour packages, ensuring seamless travel experiences for our clients. The ideal candidate must be fluent in both English and Mandarin (written and spoken), as the role requires frequent communication with suppliers, hotels, and vendors in Mainland China.

Key Responsibilities:

Job Summary:

We are seeking a detail-oriented and proactive Tour Operations Executive to coordinate and manage tour packages, ensuring seamless travel experiences for our clients. The ideal candidate must be fluent in both English and Mandarin (written and spoken), as the role requires frequent communication with suppliers, hotels, and vendors in Mainland China.

Key Responsibilities:

1. Tour Planning & Coordination:

• Research, design, and develop attractive tour itineraries in collaboration with suppliers.

• Liaise with hotels, transport providers, guides, and activity operators (primarily in Mainland China) to secure bookings and confirm arrangements.

• Ensure all tour components (flights, accommodations, transfers, activities) meet company standards and client expectations.

2. Supplier & Vendor Management:

• Communicate effectively with Mandarin-speaking suppliers in Mainland China via email, phone, and messaging platforms (WeChat, WhatsApp).

• Negotiate contracts, rates, and terms with suppliers to ensure cost efficiency.

• Resolve any operational issues (last-minute changes, cancellations, emergencies) promptly.

3. Customer & Stakeholder Communication:

• Assist sales teams in providing accurate tour information to clients.

• Prepare and distribute pre-departure documents (itineraries, vouchers, travel advisories).

• Handle customer inquiries and complaints related to tour operations professionally.

4. Compliance & Documentation:

• Ensure all tours comply with LHDN e-invoicing requirements (NRIC, customer details, etc.).

• Maintain accurate records of bookings, payments, and supplier agreements.

• Assist in preparing reports on tour performance, costs, and feedback.

Requirements:

• Mandarin Proficiency: Must be fluent in written and spoken Mandarin to negotiate and communicate with Mainland China suppliers.

• Experience: Minimum 1–2 years in tour operations, travel agency, or hospitality.

• Skills:

  • Strong organizational and multitasking abilities.

  • Excellent negotiation and problem-solving skills.

  • Proficient in travel booking systems (e.g., Travel Exersoft, Amadeus, or similar).

• Personality: Proactive, adaptable, and customer-focused.

Why Join Us?

• Opportunity to work in a dynamic travel environment.

• Engage with international suppliers and expand industry networks.

• Competitive salary and travel perks.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as an Operations Executive? Have you worked in a role where you were responsible for vendor management? How would you rate your Mandarin language skills? Which of the following reservation (CR) and distribution (GD) systems do you have experience with? Do you have previous invoicing experience?

Roystar Travel & Tours Sdn Bhd is ISO 9001: 2000 certified travel agency. In line with our continuous growth and expansion, we invite qualified personnel to fill the positions.

Roystar Travel & Tours Sdn Bhd is ISO 9001: 2000 certified travel agency. In line with our continuous growth and expansion, we invite qualified personnel to fill the positions.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as an Operations Executive