TOUR OPERATION EXECUTIVE

Aroma Holiday; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A travel agency in Kuala Lumpur is seeking a detail-oriented individual to arrange travel itineraries and manage daily operations. The ideal candidate has at least 1 year of experience, exceptional organizational skills, and is proficient in Mandarin to serve Mandarin-speaking clients. Familiarity with Microsoft Office tools is advantageous.

Qualifications

• 1 year of experience in a related role.
• Knowledge in Microsoft Excel, Word, and PowerPoint will be an advantage.
• Proficient in Bahasa Malaysia, English, and Mandarin.

Responsibilities

• Draft out quotation, travel itineraries, tour packages, costing to customer.
• Arrange hotel booking, flight booking, and transportation based on travel itineraries.
• Communicate with suppliers and services providers.
• Manage regular travel company daily operations.
• Coordinate reservations for tours, hotels, and other facilities.

Skills

Exceptional organizational skills

Logistical mindset

Negotiation skills

Calm under pressure

Process-oriented

Proficient in Mandarin

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Responsibilities

• Draft out quotation, travel itineraries, tour packages, costing to customer.
• Arrange hotel booking, flight booking, other transportation booking as per the travel itineraries in a very effective and systematic manner to optimize time slots and priority.
• Communicate with suppliers & services providers.
• Manage regular travel company daily operations.
• Coordinate reservations for tours, hotel, coach and other facility reservations.

Qualifications

• Exceptional organizational skills – able to juggle multiple trips and details simultaneously
• Logistical mindset – capable of planning trip flows and anticipating bottlenecks
• Negotiation skills – securing the best rates and terms from suppliers
• Calm under pressure – able to manage emergencies and stressful situations effectively
• Process-oriented – focus on building efficient and repeatable systems
• Knowledge in Microsoft Excel & Word & PowerPoint will be an advantage.
• Language Required - Bahasa Malaysia / English / Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Minimum 1 year of experience in a related role