Top Seller Customer Support

eBay; Malaysia; On-site; MYR 67,000 - 100,000; Full time

Job summary

一家全球电子商务领导企业在马来西亚招聘商业队友，支持大中华区的商家。这一职位要求流利的普通话和英语，具备2-3年客户服务或电子商务经验。您将负责与商家进行良好的沟通，维护客户关系，确保其业务增长。寻求此岗位的申请者应具备优秀的沟通能力和团队合作精神，能够有效使用办公工具。

Qualifications

• 应聘者需具备2-3年客户服务或电子商务相关工作经验。
• 能够用普通话和英语与卖家有效沟通。
• 熟练使用办公软件和工具。
• Able to read Cantonese when reviewing HK eBay pages.
• Excellent oral and written communication skills.
• Proficient in office tools.
• Strong teamwork and ability to work in a collaborative environment.

Responsibilities

• 通过电话、电子邮件和聊天为大中华区商家提供支持。
• 与关键利益相关者紧密合作，推动卖家业务增长。
• 维护良好的客户关系，及时回应客户询问。
• Serve as the primary contact for Greater China customers, communicating Chinese/English inquiries efficiently via email, phone or chat.

Skills

流利的普通话

优秀的沟通能力

团队合作精神

Teamwork

Education

本科及以上学历

Tools

办公工具

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

职位概要

• 商业队友（MSO Reactive）通过电话、电子邮件和/或聊天，为大中华区大型商家、高价值/潜在卖家提供日常运营问题的支持
• 与相关的关键利益相关者（如BU， Trust团队）紧密合作，帮助卖家的业务增长，提供及时的解决方案
• 与客户管理团队保持良好的合作关系
• 您将成为大中华区客户的主要联络人，并通过电子邮件、电话和/或聊天以高效和有效的方式积极沟通或回应客户的中文/英文询问

任职资格

• 本科及以上学历。
• 2-3年客户服务、电子商务或相关工作经验
• 流利的普通话和英语，如有需要，用当地语言（书面和口头）与卖家交流
• 能够阅读广东话，当需要审查易趣香港网页。
• 优秀的口头、书面及人际沟通能力
• 熟练使用办公工具
• 有很强的团队合作精神，能在团队环境中工作

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [e-mail]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.