TMCC Sales & Service Officer (TSO)

Syarikat Takaful Malaysia; Sepang; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading company in the financial services sector is seeking a Sales and Marketing Coordinator responsible for developing localized strategies to drive sales. The role involves fostering customer relationships and ensuring compliance with regulatory standards. Candidates should have a Bachelor's degree and relevant experience in sales or customer service, particularly in Takaful services.

Qualifications

• Bachelor’s degree in Business Administration, Finance or a related field.
• Prior experience in sales or customer service in Takaful/financial services.
• Proven success in meeting sales targets.

Responsibilities

• Develop and execute effective sales strategies to meet or exceed targets.
• Provide accurate reports on sales performance and customer feedback.
• Train and develop team members on sales techniques and customer service.

Skills

Sales strategies

Customer relationship management

Problem-solving

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Finance

Related field

Job description

Responsible to coordinate, develop and implement a localized sales and marketing strategies. Provide guidance and coaching to team members to drive them toward achieving annual sales targets. Ensure the accuracy of collection, production and servicing reports. Responsible for compliance with regulatory requirements and upholding service levels for both the company and its subsidiary operations at TMCC/IFiC.

Job Description

• Develop and execute effective sales strategies at the branch level to meet or exceed sales targets
• Foster positive relationships with existing and potential customers, addressing their needs and ensuring customer satisfaction.
• Stay informed about the company’s products and services and actively promote them to customers to drive sales growth.
• Provide accurate and timely reports on sales performance, customer feedback, maintenance, collections and servicing reports to management.
• Ensure adherence to regulatory requirements and company policies, maintaining accurate and organized documentation related to sales and servicing.
• Continuously train and develop self and team members on product knowledge, sales techniques and customer service skills to enhance overall branch performance.
• Address and resolve customer concerns or issues promptly, maintaining a high level of customer satisfaction.
• Collaborate with internal departments to streamline operational processes, ensuring smooth and efficient branch operations, including premise maintenance tasks.
• Track and evaluate key performance indicators related to sales and servicing, implementing improvement strategies as needed.
• Verifying the accuracy of end-of-day processing, including branch summaries and the verification process.
• Monitoring and resolving outstanding credit control issues within specified timelines.
• Perform any ad-hoc tasks or responsibilities as directed by the immediate supervisor.

Qualification / Requirement

• Bachelor’s degree in Business Administration, Finance or a related field
• Prior experience in sales or customer service roles, preferably in the Takaful/financial services industry
• Proven success in meeting or exceeding sales targets
• Familiarity with Takaful products and services
• Experience in managing customer relationship and resolving issues.