THERAPHY CENTRE CAPTAIN / SHOP MANAGER 按摩院店长

Jobstreet Malaysia; Kota Kinabalu; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading therapy centre in Kota Kinabalu is seeking a Therapy Centre Captain/Shop Manager to oversee operations and ensure customer satisfaction. The role involves managing a team of therapists, developing strategies for business growth, and ensuring compliance with industry standards. Ideal candidates have strong leadership skills, substantial experience, and are proficient in financial management.

Benefits

Competitive salary and performance-based bonuses

Opportunities for professional development

Flexible working arrangements

Collaborative and inclusive culture

Qualifications

• 3-5 years of experience in a similar role in the therapy/wellness industry.
• Strong leadership and people management skills.
• Fluency in English and Bahasa Malaysia.

Responsibilities

• Manage daily operations and a team of therapists.
• Develop strategies to enhance customer experience and drive growth.
• Ensure compliance with regulations and maintain inventory.

Skills

Leadership

Customer Service

Problem Solving

Tools

Financial Management

Job description

About the role

We are seeking an experienced Therapy Centre Captain / Shop Manager to join our team at KUFONG THERAPY CENTRE SDN. BHD. in Kota Kinabalu, Sabah. As the Therapy Centre Captain / Shop Manager, you will play a crucial role in overseeing the daily operations and management of our therapy centre, ensuring exceptional customer service and driving the overall success of the business.

What you'll be doing

Manage and lead a team of therapists, ensuring they provide high-quality services and maintain a professional, welcoming environment

Oversee the day-to-day operations of the therapy centre, including scheduling, inventory management, and financial reporting

Develop and implement strategies to enhance the customer experience, increase sales, and drive business growth

Liaise with suppliers, vendors, and other stakeholders to ensure the smooth running of the centre

Ensure compliance with all relevant regulations, policies, and procedures

Foster a positive and collaborative team culture, providing coaching and support to team members

What we're looking for

Substantial experience (3-5 years) in a similar role within the retail or therapy/wellness industry

Strong leadership and people management skills, with the ability to motivate and develop a team

Excellent customer service orientation and problem-solving skills

Proficient in financial management, including budgeting, inventory control, and reporting

Thorough understanding of the therapy/wellness industry and trends

Excellent communication and interpersonal skills

Fluency in English and Bahasa Malaysia (Mandarin language skills an advantage)

What we offer

At KUFONG THERAPY CENTRE SDN. BHD., we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits we offer include:

Competitive salary and performance-based bonuses

Opportunities for professional development and career advancement

Flexible working arrangements and a positive work-life balance

A collaborative and inclusive company culture

About us

KUFONG THERAPY CENTRE SDN. BHD. is a leading provider of high-quality therapy and wellness services in Kota Kinabalu, Sabah. With a strong focus on customer satisfaction and a commitment to excellence, we have established ourselves as a trusted and respected brand in the local community. Join our team and be a part of our continued growth and success.

If you are excited about this opportunity and believe you have the necessary skills and experience, we encourage you to apply now.

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