The Club & Guest Relations Officer (173222)

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury hotel group is seeking a Club & Guest Relations Officer to provide exceptional service to VIP guests. The ideal candidate will have at least one year of experience in the service industry, excellent language skills in English, Cantonese, and Putonghua, and the ability to work well under pressure. Join us to enhance our guests' experience in a prestigious environment.

Qualifications

• Minimum 1 year experience in service industry, preferably in Hotel Front Office or airline operations.

Responsibilities

• Greet VIP/Club guests and bid farewell.
• Provide a smooth check-in and check-out experience.
• Handle guests’ enquiries.

Skills

Excellent command of spoken English

Fluent in Cantonese

Fluent in Putonghua

Self-motivated

Well-organized

Able to work independently

Can handle pressure

Job description

Overview

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

Role title: The Club & Guest Relations Officer based at Kerry Hotel Hong Kong

Responsibilities

• Greet VIP/Club guests and bid farewell
• Provide a smooth check-in and check-out experience
• Handle guests’ enquiries

Qualifications

• Excellent command of spoken English, Cantonese and Putonghua
• Minimum 1 year experience in service industry, preferably in Hotel Front Office or airline operations
• Self-motivated and well-organized
• Able to work independently and under pressure

EEO / At-will

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.