Temporary Executive - Campus Central

Taylor's University Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A higher education institution in Malaysia is seeking a Temporary Executive for Campus Central. This role involves providing excellent customer service and managing student administrative inquiries. Candidates should hold a relevant degree and demonstrate strong communication and collaboration skills. This temporary position is expected to last until December 2025.

Qualifications

• Fresh graduates or those with administrative working experience, preferably with a broad range of student services related functions.

Responsibilities

• Provide excellent customer service to students, parents, and staff.
• Manage student administration enquiries via multiple platforms.
• Process applications and requests to support student services.
• Update content on the Campus Central portal.

Skills

Customer service culture

Team collaboration

Professional communication

Creativity

Good command of English

Report writing and presentation skills

Planning and coordinating skills

Ability to perform under deadlines

Computer software proficiency

Independence in fast-paced environments

Education

Degree in Business Administration, Psychology, Human Resource Management, or related discipline

Tools

Microsoft software applications

Job description

This is a temporary headcount till December 2025

JOB PURPOSE

The Temporary Executive, Campus Central is responsible to provide excellent customer service through a wide range of student and academic administration services to students, parents, and staff of the University/College and is accountable to the Manager/Assistant Manager of Campus Central.

AREAS OF RESPONSIBILITIES

• Assist the Manager/Assistant Manager of Campus Central in providing a broad range of quality student administrative services to students and staff, alumni and members of the public.
• Manage student administration enquiries and provide timely and accurate responses via the Student Customer Relationship Management (SCRM) system, over the counters, online portal, emails and phone.
• Undertake application and request processing and liaise with other areas of the institution, to support the delivery of excellent student services.
• Support with timely updates of content on the Campus Central portal.
• Carry out any other duties and responsibilities that may be assigned from time to time.

JOB SPECIFICATIONS

MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION

Degree in Business Administration, Psychology, Human Resource Management, or any related discipline.

RELATED EXPERIENCE

Fresh graduates or those with administrative working experience, preferably with a broad range of student services related functions in an educational institution.

• Good understanding and ability to create an uplifting customer service culture
• Ability to work collaboratively in a team-based work environment.
• Ability to communicate with customers, colleagues, business contacts in a courteous and professional manner
• Creative, resourceful and customer focused
• Possess a good command of English
• Good communication, report writing and presentation skills
• Good planning and coordinating skills
• Ability to perform consistently under the pressure of deadlines
• Knowledge of and skills in using computer software e.g. Microsoft software applications
• Ability to work independently in a fast-paced and challenging environment

COMPETENCIES (BEHAVIOURAL)

• Matured and self-motivated
• Dynamic with initiative
• Good team player
• Professional appearance and good working attitude
• Pro-active and results oriented with a drive to succeed and achieve goals
• People oriented with warm and cheerful personalities
• A strong sense of responsibility

The company reserves the right to amend or include additional details of your job description at any point in time in any form of communication.