Temporary Customer Service Officer (1-year contract), Sungai Petani Branch | Kuala Lumpur, MY

Bank Islam; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent financial institution in Kuala Lumpur is seeking a Temporary Customer Service Officer for a 1-year contract. This role involves handling various customer service and operational duties, ensuring compliance with policies, and supporting sales initiatives. Ideal candidates will possess strong customer service skills, attention to detail, and the ability to work in a fast-paced environment.

Qualifications

• Friendly and professional demeanor.
• Effective collaboration skills.
• Honesty, reliability, and ethical conduct.

Responsibilities

• Handle customer transactions and operations.
• Assist with account opening and maintenance.
• Support sales of banking products.

Skills

Customer service orientation

Team player

Attention to detail

Ability to multitask

Job description

Temporary Customer Service Officer (1-year contract), Sungai Petani Branch

This position involves handling various customer service and operational duties at the Sungai Petani branch.

Duties & Responsibilities

Handling Operations Administration, Customer Enquiries, and Crowd Management

• Process transactions and customer applications, including cash deposits, withdrawals, and remittances.
• Facilitate salary crediting and support daily branch operations.
• Assist with EPF withdrawals, full settlement financing accounts, fee-based product inquiries, and investment advisory.
• Address queries related to BIC/ATM/CDM/Internet Banking and promote alternative transaction channels.
• Maintain availability of transaction slips, forms, and complaint documents.
• Ensure marketing materials are current and promote banking products.
• Handle customer complaints regarding ATMs, CDM, and Internet Banking promptly and within agreed timeframes.
• Support consumer financing, deposit, and Bancatakaful products, including investigation and resolution of complaints.
• Assist with Trade Finance operations such as disbursement, redemption, discharge, and repayment activities.

Handling CASATIA Account Opening

• Process customer applications for CASATIA accounts, verifying documents and completing CIF creation, updating, and maintenance.

Managing CASATIA CIF

• Process CIF applications from various customer types, ensuring data accuracy and preventing duplication.
• Create, activate, and maintain customer accounts and CIF records.
• Serve as a central point for account opening and transaction authorization, ensuring compliance.

Sales & Marketing Support

• Support asset management activities, including disbursements and BIC activation.
• Drive sales of fee-based products and collaborate with sales teams.
• Monitor unit trust accounts and cultivate relationships with deposit holders.

Ensure compliance with policies, guidelines, and regulations. Perform any additional duties as assigned by superiors.

Job Requirements

• Customer service orientation with a friendly and professional demeanor.
• Team player with effective collaboration skills.
• Honesty, reliability, and ethical conduct.
• Attention to detail to ensure transaction accuracy.
• Ability to multitask and adapt in a fast-paced environment.

This job is active and accepting applications.