Telesales Manager (Credit Card | Loan)

DCS Card Centre Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive commission and incentives

Job summary

DCS Card Centre Sdn Bhd is seeking a strategic Telesales Manager to lead our outbound sales team and drive growth across campaigns for credit cards and personal loan facilities. You will manage performance, analyze leads, and execute data-driven strategies in a fast-paced financial services environment.

Ideal candidates bring strong telesales leadership, a proven track record, and expertise in CRM systems and MS Office.

Qualifications

• Minimum Diploma or equivalent.
• Significant experience in telesales management, ideally within financial services or banking.
• Proven track record of managing sales teams and driving consistent performance in a fast-paced environment.
• Strong discipline in lead management and the ability to interpret sales data to improve call strategies.
• Exceptional persuasion, negotiation, and objection-handling skills.
• High level of competency in MS Office and CRM system management.
• Deep expertise in credit card or loan sales lifecycles.
• A "lead conversion" mindset with a focus on maximizing ROI from marketing campaigns.
• Resilience, self-motivation, and the ability to inspire a team under pressure.

Responsibilities

• Develop and execute telesales strategies aligned with campaign objectives for credit cards and personal loan facilities.
• Supervise, mentor, and coach a team of Telesales Officers, ensuring daily call targets, talk time requirements, and monthly sales quotas.
• Conduct lead analysis and management to ensure efficient lead utilization and improve conversion rates.
• Refine structured and persuasive sales pitches and provide consultative selling guidance to the team.
• Ensure all team activities comply with MAS regulations, policies, and voice logging requirements.
• Oversee end-to-end application processing and maintain high data accuracy in CRM systems.
• Provide advanced customer service support and manage complex cases or objections escalated by the team.

Skills

Telesales management

Lead analysis

CRM system management

Team leadership

Negotiation

Data-driven insights

MS Office

Credit card/loan sales

Education

Diploma or equivalent

Tools

CRM software

MS Excel

Job description

We are seeking a strategic and high-energy Telesales Manager to lead our outbound sales department and drive campaign-based growth. This role is responsible for overseeing the entire telesales operation, from team performance management to high-level lead analysis and strategy execution. The ideal candidate is a seasoned sales leader who can balance people management with data-driven insights to deliver consistent, high-impact results in a target-driven financial services environment.

Key responsibilities

Develop and execute comprehensive telesales strategies aligned with campaign objectives for credit cards and personal loan facilities.

Supervise, mentor, and coach a team of Telesales Officers, ensuring they achieve daily call targets, talk time requirements, and monthly sales quotas.

Conduct lead analysis and management to ensure efficient lead utilization and identify opportunities for improved conversion rates.

Refine structured and persuasive sales pitches and provide consultative selling guidance to the team.

Ensure all team activities remain in strict compliance with MAS regulations, internal policies, and voice logging requirements.

Oversee end-to-end application processing and maintain high standards of data accuracy within CRM systems.

Provide advanced customer service support and manage complex cases or objections escalated by the team.

About you

Minimum Diploma or equivalent.

Significant experience in telesales management, ideally within financial services or banking.

Proven track record of managing sales teams and driving consistent performance in a fast-paced environment.

Strong discipline in lead management and the ability to interpret sales data to improve call strategies.

Exceptional persuasion, negotiation, and objection-handling skills.

High level of competency in MS Office and CRM system management.

Deep expertise in credit card or loan sales lifecycles.

A "lead conversion" mindset with a focus on maximizing ROI from marketing campaigns.

Resilience, self-motivation, and the ability to inspire a team under pressure.

A collaborative leader who contributes innovative ideas for cross-border collaboration and process improvement.

Competitive commission and leadership incentive structure.

Structured training and professional development support.

Opportunity to lead high-impact campaigns in a regional financial hub.