Telesales Manager (Carlist.my)

Different Technologies Pty Ltd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Telesales Executive to enhance customer relationships and drive sales. This role involves making numerous business calls daily, managing customer accounts, and gathering market intelligence to meet monthly sales targets. You will play a crucial part in building and maintaining strong relationships with dealers, ensuring customer needs are met, and collaborating with internal teams to maintain high-quality listings. If you are passionate about sales and have a knack for building relationships, this opportunity is perfect for you to make a significant impact in a forward-thinking company.

Qualifications

• 2+ years of relevant outdoor sales experience.
• Fluency in Chinese dialects and proficiency in Malay and English.

Responsibilities

• Perform over 30 successful business calls daily and manage customer accounts.
• Gather and analyze market intelligence while achieving monthly sales targets.

Skills

Excellent telephone skills

Good time management

Excellent product knowledge

Market intelligence analysis

Education

Minimum school certificate (SPM or equivalent)

Tools

MS Office

Job description

Job Responsibilities:

1. Contact and follow up on any inconsistencies
2. Perform more than 30 successful business calls per day for each telesales team member
3. Reset passwords for dealers who have forgotten their login
4. Furnish daily report on closed won/lost by territory and accounts
5. Build, revive and manage customer accounts
6. Work actively towards monthly car sales/listings targets
7. Gather & analyse market intelligence from areas assigned
8. Build and maintain excellent relationships with dealers
9. Understand customers’ needs
10. Monitor and manage teams effectively
11. Liaise with internal departments to ensure listings quality is achieved
12. Participate fully in the team, which includes taking part in weekly meetings and providing feedback and ideas to the team lead/manager to help grow the business
13. Collaborate with the Management and undertake any other duties or projects that may be reasonably required by the manager, dealing with matters arising in a timely and effective manner.

Requirements:

1. Possess a minimum school certificate (SPM or equivalent)
2. Relevant work experience in outdoor sales (circa 2+ years)
3. Excellent product knowledge
4. Proficiency in relevant computer applications (MS Office)
5. Required language(s): Chinese, Malay, and English
6. Must be able to speak at least one Chinese dialect fluently
7. Excellent telephone skills and courteous
8. Good time management