Telesales Executive

iCar Asia (Carlist.my); Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive platform in Malaysia is seeking a motivated sales professional to drive customer acquisition and account management. The candidate should possess strong product knowledge, excellent communication skills, and proficiency in both Malay and English. Responsibilities include managing dealer relationships and generating leads. This role offers an opportunity to grow within a dynamic team in Kuala Lumpur.

Qualifications

• Minimum qualification is SPM or equivalent.
• Proficient in Microsoft Office and other relevant applications.
• Excellent telephone etiquette and persuasive communication skills.

Responsibilities

• Perform 40+ successful business calls daily.
• Manage customer accounts to increase monthly spending.
• Train dealers on effective advertising methods.

Skills

Strong product knowledge

Persuasive communication

Excellent telephone etiquette

Time management

Education

SPM or equivalent

Tools

Microsoft Office

Job description

Perform 40+ successful business calls daily to dealers and sales agents, focusing on conversion and relationship-building.

Generate fresh contact leads from competitor platforms and market research.

Engage all assigned dealers to promote new products and services, ensuring clear value communication.

Train and guide dealers on effective advertising methods, while securing regular inventory updates (weekly/monthly).

Drive new customer acquisition across key regions, including East Coast, Sabah, and Sarawak.

Convert free users into paying customers through strong product pitching and objection handling.

Account Growth & Retention

Build, manage, and grow customer accounts by planning and executing strategies that increase monthly spending.

Ensure listing quality meets PIPP standards (Pictures, Information, Price & Position) for maximum visibility.

Promote Carlist Qualified offerings (Inspection Report & Extended Warranty) to enhance ad credibility and dealer trust.

Gather and analyse market intelligence from assigned territories to identify opportunities and stay ahead of competitors.

Responsibilities

Reset password upon request from dealers

Create accounts for new customers

No changes on daily work, scope and responsibilities unless instructed by Head of Sales, Classifieds, Malaysia.

Requirements:

Minimum qualification: SPM or equivalent.

Strong product knowledge and ability to present solutions confidently.

Proficiency in Microsoft Office and other relevant computer applications.

Excellent telephone etiquette, persuasive communication, and customer handling skills.

Strong time management, discipline, and ability to work independently to achieve sales targets.

Language Requirement

Proficient in both Malay and English (spoken & written).

Ability to speak Mandarin will be considered an added advantage.