Telesales Executive

DHL Express; Kalumpang; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join an internationally renowned company that has been a leader in cross-border express delivery since 1969. As part of a dynamic team, you will have the opportunity to connect people worldwide while providing exceptional service. This role offers a chance to leverage your sales skills, develop new business prospects, and contribute to the growth of a global brand. With strong career support and a vibrant company culture, this is your chance to make a meaningful impact in a role that values creativity and resourcefulness. If you are ready to take on a personal challenge and thrive in a collaborative environment, we invite you to apply now!

Benefits

Strong career support in an international environment

Great culture and colleagues

Varied benefit program

Qualifications

• 3-4 years of sales and account management experience required.
• Experience in a contact center (outbound) environment preferred.

Responsibilities

• Liaise with Sales Channels to maintain cost-effective service.
• Manage revenue growth through upselling and cross-selling tactics.
• Open new accounts and ensure they trade profitably.

Skills

Sales Skills

Customer Service

Networking

Account Management

Commercial Awareness

Education

Bachelor's Degree in a Related Discipline

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

1. Liase closely with Sales Channels and other departments within DHL to ensure that a full cost-effective service is maintained and that targets for the area are achieved.
2. Ensure cooperation with other members of the sales team and throughout the sales force.
3. Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing client base so that the required personal sales results are achieved.
4. Manage revenue growth through upselling and cross-selling tactics to exceed this budget through calls.
5. Combine sales skills with DHL product/service knowledge and convert the maximum possible prospect leads into accounts, emphasizing those with maximum revenue potential, in order to increase the size and quality of DHL’s account holders.
6. Continuously develop knowledge of DHL’s services and general commercial awareness to provide the best possible customer service and maximize the department’s contribution to sales.
7. Adhere to regional standards on profit margins and discount guidelines.
8. Open new accounts and ensure they trade profitably.
9. Ensure all customer agreements are cost-sensitive to set and adhere to minimum pricing tariffs. Any deviations require management approval and justification.
10. Maintain and report customer information accurately on the database.
11. Complete daily and weekly reports to measure individual and department effectiveness, including weekly productivity figures.

YOUR PROFILE

• Exhibits ingenuity, creativity, resourcefulness, and empathy.
• Well-developed relationship skills and ability to network across organizational levels and business units.
• Typically requires a Bachelor’s degree in a related discipline and/or 3-4 years of sales and account management experience.
• Experience working in a contact center (outbound) environment.

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues
• Varied benefit program

If you see a personal challenge in these versatile and responsible tasks, then apply now!
We look forward to receiving your application!
Apply here