Telesales Consultant

Mumsme; Selangor; Remote; MYR 150,000 - 200,000; Full time

Job summary

Join a leading company as a Telesales Consultant where you will close sales virtually by interacting with interested customers. You will receive training to excel in this role, with opportunities for career progression within a supportive and innovative work environment. Traits like self-motivation and strong interpersonal skills are key for thriving in this position.

Benefits

Annual Bonus

Transport Allowance

Wellness Benefits

Attendance Bonus

Medical Insurances

Career Progression

Qualifications

• Fluent in English; Mandarin is an advantage.
• Achieve 15% conversion rates and 8 sales per month.
• Experience in B2C sales is a plus.

Responsibilities

• Respond to customer inquiries via calls and social media.
• Promote and sell services persuasively.
• Achieve monthly sales targets and ensure customer satisfaction.

Skills

Self-motivation

Strong interpersonal skills

Attentiveness

Education

N/A (Fresh graduates are welcome)

Job description

Inviting TALENTS like you to join as Telesales Consultant. You will be mainly responsible for closing sales virtually with customers who have shown multiple level of interests in our services.

We do not need you to be an expert in the industry because we are willing to train and guide you. But hey, these essential traits are still much appreciated: self-motivation, strong interpersonal skills and attentiveness.

• Annual Bonus
• Annual Increment
• Transport Allowance / Season Parking Cards
• Attendance Bonus
• Happy Funds - to brighten up your day in any way when you feel down!
• Wellness Benefits - funding you for a healthy lifestyle!
• Outpatient Benefits - claims for you and your dependents!
• Public Holidays Entitlement (All Federal & State Holidays)
• Career Progression in 1 - 2 years
• Employee Referral Incentives
• Company and Team Events
• Medical Insurances

Job Descriptions:

• Respond to customer inquiries via incoming calls, social media, and webmail.
• Persuasively promote and sell our services to prospective customers.
• Achieve monthly sales targets through proactive follow-up and customer persuasion.
• Provide accurate and complete information to address customer queries.
• Assess customer needs and ensure their satisfaction with our services.
• Handle customer complaints, offer timely resolutions, and maintain records of interactions.
• Maintain accurate customer details in the company database and official communication channels.
• Coordinate with internal teams and overseas counterparts for interview scheduling and customer support.
• Follow communication procedures, guidelines, and policies.
• Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out timeline.

Job Requirements

• Required language: Fluent English,
  Mandarin will only be an added advantage to liaise with with mandarin-speaking clients.
• Achieve at least 15% conversion rates and 8 sales per month.
• Experiences in domestic helper agency / industry, B2C sales will be an added advantage.
• Must be willing to work on 4 weekdays and 1 weekend basis.
• Must be willing to attend 2 weeks training at Johor Bahru's office, fully WFH arrangement after training.
• Fresh graduates are welcome to apply as well.
• Immediate or short notice period availability will be preferred.

If you are ready to embark on a career journey, we shall look forward to work with you!

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Contact Centre Sales Representative? Which of the following languages are you fluent in? How would you rate your English language skills? How would you rate your Mandarin language skills? Do you have customer service experience?

MumsMe was founded with a single mission in mind: to support mothers through pregnancy and postpartum. Our journey began in Singapore with a confinement nanny agency, but our passion has only grown over the years.

Our Holding Company

Today, MumsMe is a thriving holding company that owns over 8 companies providing a range of services to mothers and their families. We are proud to be a part of an industry that makes a real difference in the lives of mothers, and we are committed to solving their problems one step at a time.

With our one-stop solutions for mothers, we strive to make motherhood easier for them to explore the journey with confidence.

Potential employees can expect to work in a supportive, innovative and empathetic environment where they can make a real impact on the lives of mothers everywhere.

“Mum! It’s Me!”

MumsMe was founded with a single mission in mind: to support mothers through pregnancy and postpartum. Our journey began in Singapore with a confinement nanny agency, but our passion has only grown over the years.

Our Holding Company

Today, MumsMe is a thriving holding company that owns over 8 companies providing a range of services to mothers and their families. We are proud to be a part of an industry that makes a real difference in the lives of mothers, and we are committed to solving their problems one step at a time.

With our one-stop solutions for mothers, we strive to make motherhood easier for them to explore the journey with confidence.

Potential employees can expect to work in a supportive, innovative and empathetic environment where they can make a real impact on the lives of mothers everywhere.

Perks and benefits Medical Education support Dental Sports (e.g. Gym) Parking Vision Attendance bonus, Snacks and Beverage supplies

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What can I earn as a Contact Center Sales Representative