Telemarketing Manager

DHL Germany; Kuala Lumpur; On-site; MYR 40,000 - 80,000; Full time

Job summary

Join a globally recognized company that has been pioneering cross-border express delivery since 1969. As part of a dynamic team, you will lead initiatives to enhance customer satisfaction and drive sales through effective telemarketing strategies. This role offers the opportunity to make a significant impact in a fast-paced environment, where your leadership will inspire a team dedicated to quality service. With strong career support and a vibrant culture, this position is perfect for those looking to grow in the logistics industry while connecting people worldwide.

Benefits

Strong career support

Great culture

Multifarious benefit program

Qualifications

• 6 years of experience with 2 years in a managerial role.
• Experience in building a sales team in logistics or multinational companies.

Responsibilities

• Lead and manage the Lead Qualification Team to generate quality leads.
• Plan and direct an effective Telemarketing department to achieve sales targets.
• Train and coach team members to develop superior telemarketing techniques.

Skills

Lead Qualification

Sales Management

Customer Satisfaction

Telemarketing

Market Analysis

Education

Degree in Business Administration

Tools

Sales Automation System

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS

Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

• Assist Channel Head - Direct Sales to lead and manage the Lead Qualification Team with high importance placed on identifying and generating quality qualified leads, either from new business customers, or reactivating inactive customers from our Multi Channel Segment

• Plan, organize, and direct an efficient and effective Telemarketing department to achieve targeted sales, revenues and yields (profitability)

• Analyse, plan and implement appropriate sales initiatives in order to ensure achievement of sales target (revenue and shipments) and yields form the telemarketing team consistent with long and short term market share vision

• Lead and drive customer satisfaction by providing best in class standards with a view towards establishing and maintaining a competitive advantage

• Ensure that all pertinent information of each Suspect, Prospect and Multi Channel customer (e.g. corporate details, contact persons, activity codes etc) is being updated promptly and accurately into sales automation system

• Collate data and compile market intelligence data in order to evaluate and develop solutions to meet the shipping needs of Telemarketing customers

• Handle escalations from within the team in a professional and effective manner

• Actively train and coach team members to develop a superior telemarketing technique and style

• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness

• Identify training needs and career development opportunities to drive a high performance team

• Develop KPIs with team members and monitor individual performance

YOUR PROFILE
• 6 years’ relevant experience with 2 years in managerial role, preferably in logistics / transportation industry or multinational companies

• Experience in building a sales team

• Degree in Business Administration or related disciplines

OUR OFFER
• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!