Telemarketer

Vtech Market Global Sdn Bhd is hiring a Full time Telemarketer role in KL Eco City, Federal Territory of Kuala Lumpur. Apply now to be part of our team.

• Looking for candidates available to work:
  • Monday: Afternoon
  • Tuesday: Afternoon
  • Wednesday: Afternoon
  • Thursday: Afternoon
  • Friday: Afternoon
• 1 year of relevant work experience required for this role

Overview:

You will be part of our dynamic team in the retail services department and play a crucial role in driving growth in the LATAM / EU market. As a member of our team, you will focus on enhancing client satisfaction and ensuring a seamless customer journey.

Working Hours: 12:00pm to 9:00pm, Monday to Friday (Fully onsite)

Job Description:

• Directing customers to a specific outcome through company-approved communication channels.

• Prepare activities utilizing available tools, reports, action items and business insights to enable a productive sales activity.

• Establish and develop business relationships with new and prospective customers to generate new business for the Company's products/services.

• Engage with the client following the sales process and practices defined for that opportunity.

• Analyze the clients portfolio and contact clients who stopped or reduced trading with the company to find out the reasons.

• Proactively reach the client in case of any information needed from the client in order to address the payment issues.

• Manage the incoming clients queries and complaints.

• Tend to customers' needs and concerns to offer the best solutions/alternatives to customers.

Requirement:

• Minimum 1 year of work experience in telemarketing/telesales or any relevant client-facing roles within the financial services industry.

• Excellent communication skills both verbal and written in English.

• Sales-driven and motivated personality to achieve KPIs on a weekly / monthly / quarterly basis.

• Ability to work in a fast-paced environment, multi-task with attention to detail and meet deadlines.

This role offers a competitive salary and performance-based incentives in a dynamic and growing industry. If you are passionate about the finance industry, have a strong sales acumen and enjoy building relationships, we invite you to join our team and contribute to our continued success in the market.