Telemarketer

Leadership Management Malaysia; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company seeks a proactive Telemarketer & Customer Service Coordinator to drive sales and program coordination efforts. The ideal candidate will excel in communication, enjoy engaging with customers, and possess strong organizational skills. Join a dynamic team and help ensure the smooth execution of our programs.

Qualifications

• Excellent communication skills with experience in sales or customer service.
• Strong organizational skills with attention to detail.
• Proficient in managing participant records and scheduling.

Responsibilities

• Conduct outbound calls to prospective customers to promote services.
• Manage CRM records and assist with appointment scheduling.
• Facilitate communication between participants and team via email and WhatsApp.

Skills

Communication

Organization

Sales

Tools

CRM

Google Drive

Job description

We are looking for a proactive and results-driven Telemarketer & Customer Service Coordinator to join our team! This role combines sales activities with administrative support to ensure the smooth execution of our programs. If you have excellent communication skills, enjoy engaging with people, and have a strong sense of organization, we’d love to hear from you!

Salary: RM2,500 – RM2,800 per month

Key Responsibilities

Conduct outbound calls to potential customers to promote our services and secure appointments.

Build relationships, understand customer needs, and generate leads.

Schedule appointments and assist the sales team with follow-ups.

Maintain accurate records of customer interactions and feedback.

Stay updated on industry trends and competitor offerings.

Customer Service Coordination

Manage and execute according to the workshop: Coordinate program registration, including workshop preparation, lesson scheduling, and WhatsApp group management, to ensure smooth execution.

Maintain the Customer Relationship Management (CRM): participant records, update attendance, and ensure all required documents are organized in Google Drive.

Facilitate communication between participants, mentors, and facilitators via email and WhatsApp.

Ensure all reports (facilitator, coach, attendance) are updated and accessible to relevant team members.

If you are a motivated self-starter looking for a dynamic role in sales and program coordination, apply now!

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following types of qualifications do you have? Which of the following statements best describes your right to work in Malaysia? Do you have experience in a sales role? What's your expected monthly basic salary? How would you rate your English language skills? How many years' experience do you have as a Telemarketer? Do you have customer service experience? Have you worked in a call centre before?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.