Telehealth Virtual Assistant (Bilingual and Non-bilingual)

Freelancing; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in the health and wellness sector is seeking a Telehealth Virtual Assistant to provide administrative support for a multispecialty medical practice. The ideal candidate will manage patient scheduling, communication, and insurance verification, ensuring efficient operations. Proficiency in English and/or Spanish is required, along with strong organizational skills.

Qualifications

• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Experience with insurance verification and prior authorization processes is a plus.

Responsibilities

• Manage patient appointments across multiple specialties.
• Answer incoming calls, emails, and texts from patients.
• Collect patient information for telemedicine appointments.

Skills

Organizational skills

Customer service skills

Communication skills

Multitasking

Proficiency in English

Proficiency in Spanish

Tools

Athena

Availity

Navinet

CoverMyMeds

RingCentral

Job description

Telehealth Virtual Assistant (Bilingual and Non-bilingual)

REQUIRED SERVICE: (Telehealth) Business Support
REQUESTED EXPERIENCE TIER LEVEL: Junior/Senior Level
MIN. HOURS/WEEK: 40 hours
SHIFT TIME ZONE: EST
SHIFT HOURS: 7am to 7 pm or8am to 8pm
SHIFT DAYS Monday to Friday 3-day 12-hours shift; with the rest of hoursduring Saturday or Sunday
Number of VAs: 10-15

GENDER PREFERENCE: N/A
LANGUAGES SPOKEN/PREFERENCE: English and/or Spanish
ACCENT PREFERENCE: neutral accent
REGION PREFERENCES: N/A

We are seeking a highly organized and detail-oriented Virtual Assistant to provide administrative support for our multispecialty medical practice. The ideal candidate will be responsible for managing patient appointments, answering inquiries, and handling various administrative tasks.

Responsibilities

• Patient Scheduling: Manage patient appointments across multiple specialties (primary care, weight loss, OB/GYN, neurology, podiatry, cardiology, pediatrics).
• Patient Communication: Answer incoming calls, emails, and texts from patients.
• Patient Intake: Collect patient information and prepare for telemedicine appointments.
• Insurance Verification: Utilize Navinet and Availity to verify patient insurance eligibility and benefits.
• Prior Authorization: Assist in prior authorizations for medical procedures and treatments through CoverMyMeds.
• Payment Assistance: Lead patients to process copays and insurance payments.
• Data Entry: Maintain accurate and up-to-date patient records in the Athena electronic health record system.

Qualifications

• Strong organizational and time management skills.
• Strong and excellent customer service skills.
• Excellent verbal and written communication skills.
• Proficiency in using medical practice management software (Athena) – nice to have
• Experience with insurance verification and prior authorization processes. – nice to have
• Ability to multitask and prioritize tasks.
• Proficiency in Spanish and/or English.

Applications/Software:

• Availity
• Navinet
• Covermymeds
• Phone System: RingCentral

Client Industry: Health, Wellness and Fitness

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