Telco Store Sales Specialist

Smollan (Malaysia) Sdn Bhd; Penang; On-site; MYR 28,000 - 39,000; Full time

Job summary

Smollan (Malaysia) Sdn Bhd is seeking a proactive Retail Sales Associate in Penang. You will deliver friendly customer service, help shoppers understand products and services, and handle inquiries with a focus on satisfaction and sales targets.

Role emphasizes promoting promotions, up-selling, and cross-selling while maintaining store standards and assisting with inventory. Multilingual abilities are advantageous for diverse customers.

Qualifications

• Minimum SPM / High School Certificate or Diploma.
• Experience in retail or sales is an added advantage.

Responsibilities

• Provide professional, friendly, and high-quality customer service.
• Assist customers in understanding products and services offered.
• Handle customer inquiries and complaints effectively.
• Ensure high levels of customer satisfaction.
• Achieve individual and team sales targets.
• Promote products, packages, and ongoing promotions to customers.
• Perform up-selling and cross-selling activities.
• Conduct proactive sales engagement with walk-in customers.
• Store operations: maintain store cleanliness and organization.
• Assist in stock and inventory management.
• Ensure compliance with company SOPs and policies.
• Support smooth day-to-day store operations.

Skills

Communication skills

Interpersonal skills

Customer orientation

Problem solving

Sales negotiation

Teamwork

Independent work

Numeracy

Cash handling

Language skills

Education

SPM/High School or Diploma

Job description

Smollan (Malaysia) Sdn Bhd is seeking a proactive Retail Sales Associate in Penang. You will deliver friendly customer service, help shoppers understand products and services, and handle inquiries with a focus on satisfaction and sales targets.

Role emphasizes promoting promotions, up-selling, and cross-selling while maintaining store standards and assisting with inventory. Multilingual abilities are advantageous for diverse customers.