Technology Consulting - ServiceNow Architect, Manager/Senior Manager

Ernst & Young Advisory Services Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a passionate ServiceNow Architect to join their growing team. This role involves delivering innovative solutions on the ServiceNow platform, enhancing its capabilities, and collaborating with clients to meet their business needs. With a commitment to excellence, this firm offers a competitive remuneration package and a supportive environment that values continuous learning and diverse perspectives. If you are ready to make a meaningful impact and advance your ServiceNow career, this opportunity is perfect for you.

Benefits

Continuous learning opportunities

Flexible working arrangements

Transformative leadership coaching

Inclusive culture

Qualifications

• 5+ years in IT leadership or ITSM Product lead architect role.
• Experience with end-to-end ServiceNow programs including ITSM, ITOM, ITAM.

Responsibilities

• Deliver innovative solutions using ServiceNow and enhance the platform.
• Work with clients to understand business needs and provide practical solutions.

Skills

IT leadership experience

ServiceNow implementation

Client and server APIs

Java JAR development

Service Management processes

Education

ServiceNow Certified Technical Architect

Job description

Technology Consulting - ServiceNow Architect, Manager/Senior Manager

Other locations: Primary Location Only

Date: 27 Feb 2025

Requisition ID: 1538047

Did you know that EY has the fastest growing ServiceNow Practice with over 3200 members globally? We are continuing to expand our EY ServiceNow team and are searching for passionate individuals who share our commitment to excellence. Transform your ServiceNow career at EY.

We are currently seeking a ServiceNow Architect to join our highly professional team. The chosen individual will be tasked with delivering innovative solutions involving ServiceNow and working with clients to understand their business needs, configuring, and enhancing the ServiceNow platform to provide practical solutions.

Skills and attributes for success:

1. Minimum of 5 years’ experience in an IT leadership and/or ITSM Product lead architect role.
2. Implemented at least 2 end-to-end ServiceNow programs that are strategic in nature. Scope must include ITSM, ITOM, ITAM.
3. Experience should include value/business case development, rethinking of end-to-end Ops organization structures & processes, and program orchestration across multiple business units in different geographies.
4. Expert level understanding of client and server APIs.
5. Expert level understanding of Java JAR development for the ServiceNow MID Server.
6. In-depth understanding and hands-on application of Service Management business processes.

Ideally, you’ll also have:

1. ServiceNow Certified Technical Architect.
2. Experience in engaging with both technical and non-technical stakeholders.
3. Consulting experience and background, including engaging directly with clients.

What working at EY offers:

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.