Technician, Quality Assurance Engineering

WD Media (Malaysia) Sdn, Bayan Lepas, Penang; Bayan Lepas; On-site; MYR 42,000 - 68,000; Full time

Job summary

Western Digital in Penang is seeking a Senior Technician, Quality Assurance Engineering to execute QA activities across the Penang Media Operation, including inspection, compliance auditing, calibration, training, and system administration.

The role requires a Diploma or equivalent in Engineering/Science and a minimum of 5 years in manufacturing QA, with fluency in English and Bahasa Malaysia. Availability for shift work and cross-site assignments is expected.

Qualifications

• Diploma or equivalent in Engineering, Science, or related technical discipline.
• Minimum 5 years of experience in manufacturing quality or operations.
• Proficient in English (written and spoken) & Bahasa Malaysia (spoken).
• Willingness to work shifts and overtime for 24/7 operations.
• Willingness to work across Penang Media Plant locations.

Responsibilities

• Inspect returned FG and ad-hoc impacted FG with accurate disposition and documentation.
• Perform Out-of-Box audits to verify packaging integrity and conformance.
• Maintain Quality records and trackers in QA Systems and Agile documents.
• Conduct compliance audits on production lines and HIRADC risk assessments.
• Coordinate sampling submission and lab handoffs.

Skills

Quality management systems

Inspection methods

Audit frameworks

Visual inspection

Calibration

Operator assessment

MS Office

Education

Diploma or equivalent in Engineering/Science

Tools

Oracle

MES systems

Job description

Technician, Quality Assurance Engineering

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, WD_BLACK™, and SanDisk® Professional brands.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.

Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.

Job Description

POSITION SUMMARY:

A senior-level technician responsible for executing quality assurance activities across the Penang Media Operation, covering inspection, compliance auditing, calibration, training & certification, system administration, and team support. The role is critical to maintaining product quality and regulatory compliance within FQA operations, is expected to work independently and serve as a quality reference for shift operations and new personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Inspection & Product Quality

Conduct inspection on returned FG (Media, Bag, Carton, or Pallet) and ad-hoc impacted FG, with accurate disposition and documentation per quality standards.

Perform Out-of-Box (OBA) Audits on FG to verify packaging integrity, labeling, and product conformance prior to shipment.

Execute FG Archive activities per established retention and traceability procedures.

Support Physical Inventory (PI) Count activities.

2. Quality System Administration

Maintain quality records and trackers on relevant platforms and Quality Management Systems (e.g., eNCS, eChecklist), ensuring data integrity and accessibility for audit and review purposes.

Update documents and procedures in Agile in alignment with engineering changes (WDITR), process improvements, or audit findings.

3. Compliance & Audit

Perform compliance audits on production lines to verify adherence to SOPs, work instructions, and quality requirements.

Conduct HIRADC audits on the FQA workplace to identify and mitigate occupational health and safety risks.

Coordinate sampling submission activities, ensuring correct sample selection, labeling, and handoff to the designated laboratory or inspection team.

4. Calibration, Certification & Training

Perform VI eyeball calibration to maintain consistency in defect recognition among VI operators.

Conduct VI operator recertification assessments and maintain certification records to ensure ongoing competency and qualification compliance.

Conduct Quality Awareness orientation briefings for new support track/DL hires.

Remark: Additional ad-hoc tasks and assignments may be given from time to time based on operational needs and business priorities.

Qualifications

REQUIRED:

Diploma or equivalent in Engineering, Science, or a related technical discipline.

Minimum 5 years of experience in manufacturing quality or operations.

Proficient in English (written and spoken) & Bahasa Malaysia (spoken) with effective communication skills for briefings and training.

Willingness to work shift and overtime in support of 24/7 manufacturing operations when required.

Willingness to work across different Penang Media Plant locations as needed.

Comfortable working in a controlled environment with cleanroom garments and PPE requirements in designated working area.

PREFERRED:

Experience in HDD/media or electronics manufacturing.

Experience with Oracle or MES systems.

SKILLS:

Working knowledge of Quality Management Systems, inspection methods, audit frameworks, and Visual Inspection (VI), including defect recognition, calibration, and operator assessment.

Proficient in MS Office.

Detail-oriented and quality-driven; able to work independently across shifts and collaborate with cross-functional teams.

Additional Information

#LI-LK1

WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at @wdc.com to advise us of your accommodation request.

Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately toWD Ethics Helplineor email @wdc.com .

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Quality Assurance Engineer?
• Which of the following types of qualifications do you have?
• How would you rate your Bahasa Malaysia language skills?
• How many years of experience do you have in the Electrical & Electronics Industry?
• Have you worked in a role which requires a sound understanding of Auditing Standards?

Consumer Electronics Manufacturing 1,001-5,000 employees

WD is building the infrastructure behind the AI-driven data economy.

As AI scales, so does data. Every interaction, every model, every system generates data that must be stored, managed, and made accessible over time. That’s where we come in.

We combine deep engineering expertise with global-scale manufacturing to deliver the storage systems that make AI possible, powering hyperscale data centers, cloud platforms, and enterprise infrastructure worldwide.

This isn’t theoretical work. It’s real systems, at real scale, people solving some of the hardest challenges in technology today.

We’re looking for people who want to build, solve, and operate at that level.

WD is building the infrastructure behind the AI-driven data economy.

As AI scales, so does data. Every interaction, every model, every system generates data that must be stored, managed, and made accessible over time. That’s where we come in.

We combine deep engineering expertise with global-scale manufacturing to deliver the storage systems that make AI possible, powering hyperscale data centers, cloud platforms, and enterprise infrastructure worldwide.

This isn’t theoretical work. It’s real systems, at real scale, people solving some of the hardest challenges in technology today.

We’re looking for people who want to build, solve, and operate at that level.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as a Quality Assurance Engineer