Technician (Automotive)

Edaran Otomobil Nasional; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the automotive sector is seeking a dedicated Vehicle Technician in Selangor. The role involves providing excellent customer service, performing repair work accurately, and ensuring adherence to safety regulations. Candidates should have strong attention to detail and a commitment to maintaining quality standards in their work.

Qualifications

• Experience in performing vehicle services and repairs.
• Ability to meet sales targets and maintain high-quality work.
• Knowledge of safety and health compliance standards.

Responsibilities

• Perform minor and major vehicle services and repairs.
• Maintain customer satisfaction and manage complaints.
• Ensure compliance with SOPs and local regulations.

Skills

Customer Service

Attention to Detail

Time Management

Problem Solving

Job description

· Increases customer satisfaction by performing minor / major service / repair correctly and cleaning the vehicle the first time.

· Accomplish and maintain a high level of quality, productivity, and efficiency, achieving daily, weekly, and monthly sales targets, thus maintaining a low rate of comeback repairs or complaints.

· Accurately and timely perform all work instructions stipulated in service orders assigned by the job controller/service foreman; provide written reports for additional jobs when necessary.

· Immediately inform the station supervisor/manager of any work delays whenever jobs are unable to meet the actual flat rate time.

· Return all replaced parts to the customer after each repair and be prepared to work extra hours when requested by management.

· Maintain clean tools, equipment, facilities, environment, and general workshop housekeeping at all times.

· Responsible for vehicle security and safety while in the service center. Follow work rules and safety & health practices related to shop tools, use of personal safety devices, and housekeeping.

· Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.

· Responsible for SOPs, safety & health compliance, and adherence to local authorities’ regulations. Provide excellent customer service to increase retention rates. Handle complaints amicably, manage operating costs, maintain good housekeeping practices, and ensure the company’s profitability.

· Responsible for performing other duties as requested by superiors.