Technician

Dedienne Aerospace Pte. Ltd.; Subang Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading aerospace company in Malaysia seeks a Customer Services Technician to enhance customer satisfaction and drive retention. The ideal candidate will oversee installations, provide technical support, and actively engage with various departments. This role involves customer interaction and technical training, ensuring top-notch service standards are maintained.

Benefits

EPF / SOCSO / PCB

Performance Bonus

Qualifications

• At least 2 years of working experience in related field.
• Responsible for quality installation, maintenance, and customer training.
• Technical problem diagnosis and solution determination.

Responsibilities

• Deliver excellent customer service and improve customer satisfaction.
• Participate in cross-department discussions for effective service.
• Conduct technical training for staff and customers.

Skills

Customer Service

Problem Solving

Technical Training

Continuous Improvement

Education

Diploma in Engineering (Aviation/Aeronautics/Astronautics, Mechanical)

Job description

Fewer than 40 applicants. You still have a chance!

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Aviation/Aeronautics/Astronautics), Engineering (Mechanical) or equivalent.
• At least 2 years of working experience in the related field is required for this position.
• The Customer Services Technician (CST) is primarily responsible for delivering excellent customer service. The goal is to drive success by improving customer satisfaction, maximizing customer retention, and increasing profitability.
• The CST will actively participate in discussions across departments such as Sales & Marketing, Supply Chain, Engineering, and Customer Services, ensuring timeliness and effectiveness of the Customer Services function.
• This role will be heavily customer-facing, and the CST will represent Dedienne Aerospace, embodying its brand, ethics, and vision.
• Provide service and customer support in-house, during field visits, or dispatches with tact and courtesy.
• Responsible for quality on-site installation, commissioning, maintenance, repair, modification, and testing tasks at customers’ sites.
• Diagnose errors or technical problems and determine appropriate solutions.
• Practice continuous improvement by staying updated on new products, services, equipment modifications, maintenance, and related technical information.
• Take initiative to promote the organization’s products and services during field visits or dispatches.
• Conduct technical training for internal staff and external customers.
• Verify incoming goods through visual and technical inspection, ensuring they meet purchase order specifications and conformance standards, including material identification, testing, and measuring.
• Tag and locate all incoming materials for inspection and storage.
• Determine storage methods, identification, and stock locations considering commodity, size, weight, turnover, and space constraints.
• Pick requested stock materials using electronic pick lists or verbal requests, and deliver manually or via forklift, adhering to weight and body limitations.
• Package stock and non-stock materials according to procedures for shipping.
• Arrange for shipping of materials or non-conformance receipts via vendor trucks, air, sea, or land freight following established procedures.
• Conduct stock-taking to ensure accurate inventories.
• Assist with logistical arrangements, documentation, and filing.
• Maintain storage and filing of all operational paperwork.
• Provide training for employees.
• Ensure compliance with EPF and SOCSO regulations.

Additional Benefits

• EPF / SOCSO / PCB
• Performance Bonus

Never provide your bank or credit card details when applying for jobs. Do not transfer money or complete unrelated online surveys. Report any suspicious job ads.