Technician

Electrolux Professional UK & Ireland; Shah Alam; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

Electrolux Professional Group is seeking a Service Technician to join their Laundry team in Malaysia. This role involves providing technical support and conducting product training for internal teams and customers. Ideal candidates will possess technical expertise and have 3-5 years of relevant experience in the industry. Electrolux offers competitive benefits and a flexible work environment, emphasizing growth and sustainability.

Benefits

Competitive compensation and benefits

Flexible hybrid work arrangements

Opportunities for personal growth and skill development

Continuous learning environment

Diverse, multicultural workplace

Qualifications

• 3-5 years of experience in a similar industry.
• Focus on delivering value to internal and external customers.
• Accountable, honest, and collaborative.

Responsibilities

• Provide on-site technical support for customers as needed.
• Conduct audits and evaluations of dealer and accredited service teams.
• Prepare technical intervention and feedback reports.

Skills

Technical knowledge and expertise with similar products

Good interpersonal skills

Ability to persuade external parties

Job description

Job Description

Join Electrolux Professional Group as a Service Technician.

About The Job

For our Electrolux Professional Laundry team in Malaysia, we are looking for a Service Technician responsible for providing technical support activities to ensure excellence in after-sales services. The role also involves delivering technical product training to internal teams, customers, and third parties to enhance product knowledge.

Responsibilities

Technical Support:

• Provide on-site technical support for customers as needed.
• Manage accredited services team by implementing evaluation programs to define accreditation standards for technical skills.
• Conduct audits and evaluations of dealer and accredited service teams to ensure they meet service capability requirements.

Training:

• Conduct technical support and product knowledge training for customers, dealer teams, and accredited service providers according to training plans and as needed.

Reporting:

• Prepare technical intervention reports.
• Provide monthly feedback reports on product performance and issues from customers, dealers, and sales teams.

Qualifications

Ideal candidates will have:

• Technical knowledge and expertise with similar products.
• Good interpersonal skills.
• Ability to persuade external parties to adopt new practices, approaches, and solutions.
• 3-5 years of experience in a similar industry.

Required Competencies

• Customer Obsessed: Focused on delivering value to internal and external customers.
• Trustworthy: Accountable, honest, and collaborative.
• Bold: Proactive in taking action, embracing diversity, and supporting innovative decisions.
• Sustainable: Committed to ethical decisions, environmental preservation, and the growth of people.

About Our Benefits

• Competitive compensation and benefits.
• Flexible hybrid work arrangements.
• Opportunities for personal growth and skill development.
• Continuous learning environment.
• Diverse, multicultural workplace.

About Us

Electrolux Professional Group leads in sustainability and is a top global provider of food service, beverage, and laundry equipment. Operating in over 110 countries with sales of SEK 12.5bn in 2024 and approximately 4,300 employees, we are committed to making work easier, more profitable, and sustainable. For more information, visit our website.