Technician

JLL; Penang; On-site; MYR 50,000 - 80,000; Full time

Job summary

JLL in Penang seeks a Multi-Skilled Technician to maintain four banking facilities across Georgetown and Bayan Lepas. You will operate as the primary on-site technician, handling mechanical, electrical, plumbing and general building tasks with minimal supervision.

The role requires autonomous decision-making, strong communication with the Building Manager in Kuala Lumpur, and the ability to plan schedules, respond to emergencies, and balance preventive maintenance with reactive work.

Qualifications

• Experience in building systems maintenance across MEP disciplines.
• Ability to work autonomously with minimal supervision.
• Strong communication and problem-solving skills.

Responsibilities

• Provide maintenance coverage across four banking facilities in Penang (Georgetown sites and Bayan Lepas).
• Serve as the primary on-site technical representative for facilities management in Penang.
• Plan and optimize travel between Georgetown sites and Bayan Lepas to maximize productive maintenance time.
• Respond promptly to emergencies and coordinate with Building Manager in Kuala Lumpur.
• Conduct inspections, preventive maintenance, routine checks, and identify issues for proactive attention.

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Multi-Skilled Technician (Multi-Site - Penang)

Location: Penang - Georgetown (3 Sites) and Bayan Lepas (1 Site)

Industry: Banking / Financial Services

Facility Type: Multiple Banking Sites - Branches, Offices, and Operations Centers

Reports To: Building Manager (Based in Kuala Lumpur)

Work Schedule: 5-Day Work Week (Monday to Friday, with flexibility for operational requirements)

Travel Required: Daily travel between 4 banking sites across Georgetown and Bayan Lepas

Position Overview

The Multi-Skilled Technician is responsible for the comprehensive operation, maintenance, and management of building systems and services across four banking facilities in Penang - three sites located in Georgetown and one site in Bayan Lepas. This role requires an independent, versatile technician who can perform a wide range of maintenance tasks across mechanical, electrical, plumbing, and general building maintenance disciplines while working remotely from the Building Manager based in Kuala Lumpur. Success requires exceptional autonomy, strong communication skills, sound judgment, proactive problem-solving, and the ability to make independent decisions while maintaining all assigned facilities to the highest standards of functionality, safety, comfort, and professional presentation.

Key Responsibilities

Multi-Site Operations and Coverage

Provide comprehensive technical support and maintenance coverage across four banking facilities including three Georgetown locations and one Bayan Lepas site, ensuring all facilities receive appropriate service coverage according to operational priorities and business requirements. Operate independently as the primary on-site technical representative for facilities management in Penang, making autonomous decisions, managing priorities across four locations, and serving as the main technical contact while maintaining regular communication with the Building Manager in Kuala Lumpur. Plan and execute efficient work schedules that optimize travel between Georgetown sites and Bayan Lepas, maximize productive maintenance time, ensure all facilities receive appropriate attention, and balance preventive maintenance commitments with reactive demands. Respond promptly to emergency calls and urgent issues from any of the four assigned sites, assessing urgency independently, adjusting daily schedules to address critical issues, and communicating response actions and completion status to the Building Manager and site stakeholders. Conduct regular site visits to each facility according to established schedules to perform inspections, preventive maintenance, routine checks, equipment monitoring, and proactive identification of potential issues requiring attention.

Independent Decision-Making and Problem-Solving

Exercise sound independent judgment to assess equipment failures, maintenance priorities, safety concerns, and facility issues across four sites, determining appropriate response actions, resource allocation, and escalation necessity without immediate supervisory input. Make autonomous decisions regarding routine maintenance matters, minor repairs, equipment adjustments, and day-to-day operations within established guidelines and delegated authority, escalating significant issues appropriately to the Building Manager. Evaluate urgency and criticality of maintenance requests objectively, prioritizing work based on business impact, safety implications, equipment criticality, and operational necessity while communicating prioritization rationale to stakeholders. Determine when external contractor support is required for specialized work, licensed professionals, equipment under warranty, or complex issues requiring expert diagnosis, coordinating contractor engagement through Building Manager approval process. Identify and implement immediate temporary solutions or emergency repairs that restore critical services quickly while permanent solutions are planned and executed. Recognize when situations exceed delegated authority, technical capability, or appropriate scope, escalating promptly to Building Manager with clear situation description, recommended actions, and required support needs.

Remote Communication and Relationship Management

Maintain regular, structured communication with Building Manager in Kuala Lumpur through daily phone check-ins, WhatsApp messages, email updates, and formal reporting mechanisms ensuring continuous connectivity despi