Technician

WORQ; Kuala Lumpur; On-site; MYR 35,000 - 50,000; Full time

Job summary

WORQ, a leading flexible-office company in Malaysia, is seeking a Facilities Operations Manager to oversee workplace operations, safety standards, and vendor coordination. This role requires a proactive individual with a background in facilities management, ensuring optimal functionality and compliance while fostering a safe work environment. Ideal candidates will hold relevant certifications or diplomas and possess at least two years of industry experience.

Qualifications

• At least 2 years of experience in facilities or workplace operations.
• Familiarity with FM systems and operational tools.
• Basic knowledge of workplace safety and local regulations.

Responsibilities

• Conduct daily inspections for cleanliness and safety.
• Assist space planning and troubleshooting of AV and IT infrastructure.
• Coordinate with external vendors for maintenance services.

Skills

Communication

Interpersonal skills

Proactive approach

Detail-oriented

Education

Certificate PW4/PW2/Chargeman/A1

Diploma in Facilities Management

Tools

FM systems

CAFM tools

BMS

Vendor management platforms

Job description

Company Description

WORQ is a flexible-office and community company with products in coworking spaces, a community app, and enterprise solutions. We aim to grow our offerings to better serve and innovate the real estate market. As an industry innovator, WORQ is a venture capital-backed startup supported by Cradle, 500 Start-Ups, Phillip Capital, Space Matrix (a sister company of Jungle Ventures), and private investors from Goldman Sachs and Temasek. We have received multiple awards, including Malaysia's Best Coworking Space in 2017 and the Coworker Member’s Choice Award in 2018 and 2019. Housing over 281 companies across 100,000 sqft, we foster collaboration on an unprecedented scale in Malaysian entrepreneurship history.

Our sustainable growth has attracted continued VC support, including a successful third round of financing during COVID-19 with seven follow-on investors, reflecting strong investor confidence. WORQ’s risk management is highly regarded, with major Malaysian banks extending loans after stringent assessments. With a solid foundation, WORQ is poised to capitalize on the expanding flexible office market to realize its vision of enabling people to prosper through collaboration. We are passionate about this mission and seek your support to achieve it.

Job Description

Key Responsibilities:

• Workplace Operations Support
  • Conduct daily inspections to ensure workspace cleanliness, safety, and functionality.
  • Monitor and resolve minor maintenance issues such as lighting, temperature, plumbing, and furniture.
  • Assist in space planning activities including desk arrangements, meeting room setups, and moves.
  • Perform basic troubleshooting of AV and IT infrastructure.
• Facilities Maintenance Coordination
  • Coordinate with external vendors for cleaning, HVAC, security, and M&E services.
  • Follow up on major repairs with contractors and internal teams.
  • Monitor building management systems and report issues.
  • Keep logs of maintenance activities.
• Health, Safety, and Compliance
  • Uphold workplace safety standards, including fire exits, first aid, and emergency protocols.
  • Support safety audits and compliance reporting.
  • Participate in emergency drills and serve as fire warden or safety marshal if needed.
• Administration & Reporting
  • Manage inventory of assets and consumables.
  • Assist in preparing monthly workplace KPI reports.
  • Maintain records, SOPs, and incident logs.

Minimum Qualifications:

• Certificate PW4/PW2/Chargeman/A1 or Diploma in Facilities Management, Building Services, Engineering, or related field.
• At least 2 years of experience in facilities or workplace operations, preferably in a large or multinational office environment.
• Familiarity with FM systems, CAFM tools, BMS, and vendor management platforms.
• Good communication and interpersonal skills.
• Proactive, detail-oriented, and hands-on approach.
• Basic knowledge of workplace safety and local regulations.

Preferred Experience:

• Experience managing large-scale office operations or regional portfolios.
• Experience working with third-party FM providers like JLL, CBRE, or Knight Frank.
• Knowledge of ESG and sustainability practices in facilities management.
• Familiarity with workplace technology and digital ticketing tools such as ServiceDeck.

Working Conditions:

• On-site work with occasional weekend or after-hours tasks during moves or emergencies.
• Physical tasks such as lifting may be required.