Technician

KHIND Malaysia; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in the home appliance industry seeks a skilled technician to provide on-site installation and repair services. This role involves diagnosing technical issues, educating customers on appliance maintenance, and ensuring high levels of customer satisfaction. The ideal candidate will have practical experience in appliance repair, effective communication skills, and a commitment to quality service.

Qualifications

• Minimum Vocational School certification or equivalent practical experience in appliance repair.
• Proficiency in basic Bahasa Malaysia and English communication.
• Proven practical experience in diagnosing and repairing home appliances.

Responsibilities

• Plan and arrange appointments for field service.
• Perform onsite installation and testing of appliances.
• Use diagnostic tools to identify issues and evaluate information.

Skills

Problem-solving

Communication

Technical skills

Education

Vocational School certification

Tools

Multimeter

Calibrator

Job description

The technician is responsible for providing expert on-site service, installation, and repair of a wide range of home appliances at our customers' locations. This role requires strong technical skills, excellent problem-solving abilities, effective communication, and a commitment to delivering exceptional customer service in the field. You will be responsible for diagnosing issues, performing repairs, ensuring proper operation, and educating customers on the maintenance of their appliances. The technician will also address customer inquiries and technical issues, ensuring customer satisfaction and maintaining the company's reputation for quality service.

ROLES & RESPONSIBILITIES:

Plan and arrange appointments with clients at their convenience, for outdoor field service.

Onsite installation and testing products, equipment, and machinery and providing instructions to customers on the proper usage of their products.

Using diagnostic tools (example: Multimeter; calibrator) to identify issues and evaluate the available information.

Fixing defective or broken products or ordering the necessary parts to replace faulty or worn-out parts.

Prepare basic quotation for non-warranty product repairs. Clearly communicate the costs of repairs to customers

Parts Management and Inventory

Workshop Organization and Safety

Perform other duties as may be required and / or may be assigned by superior

TO BE A SUCCESSFUL CANDIDATE:

Minimum Vocational School certification or equivalent practical experience in appliance repair.

Able to speak and write basic Bahasa Malaysia and English effectively for communication with customers and colleagues. Proficiency in other languages is an added advantage.

Good working knowledge of standard equipment and tools used in the home appliance service industry.

Proven practical experience in diagnosing and repairing various home appliances (e.g., refrigerators, washing machines, ovens, etc.) in a field service environment.