Technical Writer [IT] - 12 Months contract

Experian Group; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a skilled Technical Writer to enhance its service desk team. This role focuses on creating and maintaining knowledge assets, ensuring information is accurate and relevant. You will collaborate with subject matter experts to capture and optimize organizational knowledge, contributing to exceptional service delivery and customer support. If you have a knack for clear communication and a passion for knowledge management, this opportunity offers a chance to make a significant impact in a collaborative environment. Join a global leader in information services and help empower clients to manage their data confidently.

Qualifications

• Proven experience in technical writing, preferably in IT support.
• Familiarity with knowledge management principles.

Responsibilities

• Collaborate with experts to document valuable knowledge.
• Analyze and categorize knowledge assets for quality maintenance.

Skills

Technical Writing

Analytical Skills

Communication Skills

Problem-Solving

Education

Experience in Technical Writing

Tools

ServiceNow

Job description

Job Summary:

The Technical Writer will be an integral part of the service desk team, focusing on the creation, maintenance, and improvement of knowledge assets. The ideal candidate will collaborate with subject matter experts and stakeholders to capture valuable organizational knowledge, ensuring that information is accurate, relevant, and of high quality. This role is critical in capturing, managing, and optimizing the use of knowledge within the company to improve our service delivery and customer support.

Key Responsibilities:

1. Collaborate with subject matter experts and stakeholders to identify and document valuable knowledge within the assigned organizational or functional area.
2. Analyze and categorize knowledge assets to maintain accuracy, relevance, and quality.
3. Contribute to a collaborative work environment that empowers teams to achieve exceptional results.
4. Utilize knowledge management tools and technologies, such as ServiceNow, to effectively capture and maintain Knowledge Articles.
5. Employ strong analytical skills to assess knowledge needs, analyze data, and identify trends or patterns that can drive continuous improvement.

Qualifications:

1. Proven experience as a Technical Writer, preferably within a service desk or IT support environment.
2. Familiarity with knowledge management principles and best practices.
3. Excellent written and verbal communication skills.
4. Strong analytical and problem-solving abilities.
5. Ability to work effectively in a team-oriented, collaborative environment.

About Experian:

Experian is the world's leading global information services company. We empower consumers and our clients to manage their data with confidence, helping individuals take financial control and access services, businesses make smarter decisions, and organizations prevent identity fraud.

We have 17,800 people operating across 44 countries, investing in new technologies and innovation to help our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at www.experianplc.com.