Technical Support Supervisor/ Manager

EPS Malaysia; Butterworth; On-site; MYR 150,000 - 200,000; Full time

Job summary

EPS Malaysia is seeking a skilled IT Support Specialist to manage and support their systems and infrastructure in Butterworth, Penang. The role requires a strong technical background, ability to troubleshoot complex issues, and collaboration within a team. Ideal candidates will have 3-5 years of experience, a relevant degree, and must be fluent in Mandarin to communicate with clients effectively.

Qualifications

• 3–5 years of working experience in IT support or related field.
• Ability to work under pressure and prioritize tasks.
• Must liaise with Mandarin-speaking clients.

Responsibilities

• Manage and support all installed systems and infrastructure.
• Troubleshoot network and system support issues.
• Provide technical support to end-users for hardware and systems.

Skills

Technical knowledge

Networking capabilities

Relationship management

Education

Diploma/Postgraduate Diploma/Bachelor’s Degree in Computer Science or Information Technology

Job description

Client Background: one of Malaysia’s leading software specialist companies that provides customized, high-quality software solutions, web application, online marketing, and maintenance services for multinational corporations, huge businesses, as well as small and medium enterprises.

Headcount: 1

Job Description

Manage and support all installed systems and infrastructure.

Maintain network infrastructure and system security, including setup and configuration.

Maintain hardware inventory including spare equipment and diagnostic tools.

Troubleshoot complex issues related to installation, configuration, and functional/technical system support.

Ensure adherence to system operations notifications and escalation procedures.

Manage assigned projects and program components to deliver services as per established objectives.

Handle multiple tasks simultaneously and ensure all milestones and deadlines are met.

Prepare reports and necessary documentation for customers or management when required.

Assign and allocate work among staff.

Ensure team compliance with standard operating procedures for all operations.

Provide support, guidance, and 2nd/3rd level support to team members.

Design, configure, and install:

Door Access systems

RFID & IoT systems

CCTV systems

Maintain and upgrade the above systems.

Provide technical support to end-users for all hardware and system-related issues.

Troubleshoot network, Audio Video, Door Access, RFID & IoT, and CCTV systems.

Ensure all project specifications are aligned with overall architecture, including structured cabling.

Identify compliance issues and propose resolution options.

Resolve customer-reported problems by dispatching technicians, conducting repairs, and ensuring equipment is safe and functional.

Client Background: one of Malaysia’s leading software specialist companies that provides customized, high-quality software solutions, web application, online marketing, and maintenance services for multinational corporations, huge businesses, as well as small and medium enterprises.

Tenure: Permanent

Location: Butterworth, Penang

Headcount: 1

Job Description

• Manage and support all installed systems and infrastructure.

• Maintain network infrastructure and system security, including setup and configuration.

• Maintain hardware inventory including spare equipment and diagnostic tools.

• Troubleshoot complex issues related to installation, configuration, and functional/technical system support.

• Ensure adherence to system operations notifications and escalation procedures.

• Manage assigned projects and program components to deliver services as per established objectives.

• Handle multiple tasks simultaneously and ensure all milestones and deadlines are met.

• Prepare reports and necessary documentation for customers or management when required.

• Assign and allocate work among staff.

• Ensure team compliance with standard operating procedures for all operations.

• Provide support, guidance, and 2nd/3rd level support to team members.

• Design, configure, and install:

  • Network equipment

  • Audio Video systems

  • Door Access systems

  • RFID & IoT systems

  • CCTV systems

• Maintain and upgrade the above systems.

• Provide technical support to end-users for all hardware and system-related issues.

• Troubleshoot network, Audio Video, Door Access, RFID & IoT, and CCTV systems.

• Ensure all project specifications are aligned with overall architecture, including structured cabling.

• Identify compliance issues and propose resolution options.

• Resolve customer-reported problems by dispatching technicians, conducting repairs, and ensuring equipment is safe and functional.

Requirements

• Diploma/Postgraduate Diploma/Bachelor’s Degree in Computer Science, Information Technology, or equivalent.

• Male Chinese candidate only, as required to liaise with Mandarin-speaking clients.

• 3–5 years of working experience in a related field.

• Strong technical knowledge, networking capabilities, and relationship management skills.

• Ability to prioritize tasks, work under pressure, and collaborate well in a team.

• Must be willing to work in Butterworth, Penang.

.

Sub Specialization : Administration;Others

Type of Employment : Permanent

Minimum Experience : 3 Years

Work Location : Penang

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