Technical Support Specialist- SQL/ Power BI

Centific Global Solutions; George Town; On-site; MYR 45,000 - 65,000; Full time

Job summary

A leading technology company in George Town is seeking a Technical Support Specialist to provide support for Microsoft Forms. Responsibilities include responding to customer tickets, maintaining Power BI dashboards, and ensuring data integrity. Ideal candidates have experience in customer support, strong communication skills, and familiarity with SQL. This is a permanent position with a focus on customer satisfaction and operational continuity.

Qualifications

• Experience in customer support for SaaS or enterprise software environments.
• Ability to write clear, concise, and professional reports and documentation.
• Excellent written and verbal communication skills in English.

Responsibilities

• Triage and respond to customer support tickets related to Forms usage.
• Maintain SLA compliance and ensure customer satisfaction.
• Monitor and maintain Power BI dashboards used by the Forms team.

Skills

Customer support experience

Familiarity with Microsoft Forms

Power BI knowledge

Strong communication skills

Data analysis via SQL

Tools

Microsoft internal tools

Job description

Technical Support Specialist- SQL/ Power BI

Centific Global Solutions – George Town, Penang

Position Title :Technical Support Specialist- SQL/ Power BI

Working hours :Mon - Fri, 8.00am - 5.00pm

Type of employment :Permanent

Overview

We are seeking a vendor partner to support Microsoft Forms in three key operational areas:

This role is critical to ensuring smooth customer experiences and operational continuity.

Responsibilities

• Triage and respond to customer support tickets related to Forms usage, data issues, and migration queries
• Escalate complex issues to internal engineering teams with clear documentation and context
• Maintain SLA compliance and ensure customer satisfaction through timely, accurate responses
• Data Query Resolution
  • Execute diagnostic commands and data lookups in compliance with internal approval protocols
  • Collaborate with internal teams to validate data integrity and resolve anomalies
  • Document all data access actions in accordance with Microsoft customer data handling policies
  • Monitor and maintain Power BI dashboards used by the Forms team and stakeholders
  • Ensure data pipelines are functioning correctly and escalate failures as needed
  • Support ad hoc reporting needs and maintain documentation for recurring reports

Qualifications

• Experience in customer support for SaaS or enterprise software environments
• Familiarity with Microsoft Forms, Power BI, and diagnostic tooling
• Strong communication and documentation skills
• Understanding of data privacy and compliance standards
• The candidate needs to coordinate with engineers + PM to analyze data via SQL and generate dashboard for regular monitoring. It’s preferable that the candidate could take independent data analysis tasks by writing and running SQL query and pull data from databases via programming languages on his/her own.
• Additional Requirements
• Excellent written and verbal communication skills in English
• Ability to write clear, concise, and professional reports and documentation
• Experience working with Microsoft internal tools and workflows is a plus
• Prior vendor experiences supporting Microsoft product teams is preferred

About Centific

Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.

Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.

Your Authentic Self at Centific

Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, gender (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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