Technical Support Specialist - Immediate Hiring!

Metacloud Solution; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing company in Malaysia, Metacloud Solution, is hiring a Technical Support Specialist to provide L1 support and ensure business continuity. Responsibilities include troubleshooting web applications, maintaining logs of faults, and working on a 24/7 rotation. Candidates must possess SPM, have 1-year related experience, and be proficient in Mandarin and English.

Benefits

Medical

Miscellaneous allowance

Parking

Annual Performance Bonus

Shift Allowance

Qualifications

• At least 1 year of working experience in related field.
• Preferably Junior Executive specializing in IT/Computer-Network/System/Database admin or equivalent.
• ITIL or professional certification is an added advantage.

Responsibilities

• Provide L1 support on a 24/7 rotation basis.
• Web Application troubleshooting and resolving technical issues.
• Maintain accurate logs of faults with resolution.

Skills

Basic IT knowledge

Proficiency in Mandarin

Proficiency in English

Education

SPM or equivalent

Job description

Technical Support Specialist - Immediate Hiring!

Provide L1 support to our client on a 24/7 rotation basis.

Web Application troubleshooting and resolving technical issues in a timely manner base on severities.

To ensure maximum availability and minimal disruption to business continuity in order to meet all agreed target, SLA's and metrics.

Ensure that all defects dealt with are according to incident management best practices.

Maintain accurate logs of faults with resolution and contact details.

Monitor system operations and provide initial diagnosis of error, following escalation processes if required.

Requirements:

Candidate must possess at least SPM or equivalent.

At least 1 year of working experience in related field.

Basic IT /technology knowledge.

Preferably Junior Executive specialize in IT/Computer-Network/System/Database admin or equivalent.

ITIL or professional certification is an added advantage.

Able to work on weekend or public holiday (3 rotational shift basis).

Proficiency in Mandarin and English is a must to effectively communicate with our Mandarin-speaking clients from China.

Full time position (3) available!

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Technical Support Specialist? How would you rate your Mandarin language skills? Do you have customer service experience? Which of the following languages are you fluent in?

Computer Software & Networking 11-50 employees

It's more than just a job in Metacloud Team!

We are a growing company which aims to be a dynamic and exciting place to work in. We believe and value in working with like-minded people to empower them to think independently, take initiative and be innovative.

Our passion of building software solutions that works for businesses, building bridges to connect people and devices, sensibly think out of the box and turning ideas into reality.

We strive to provide a total solution to our global customers and exceed in delivering their expectation. We are a pool of highly talented team equipped with knowledge on windows software, web technologies, mobile device software, open source software and operating system, networking and security and cloud computing.

We invite you to explore the world of opportunities waiting for you when you come on board with us, grow with us, and be one where achievements are celebrated.

It's more than just a job in Metacloud Team!

We are a growing company which aims to be a dynamic and exciting place to work in. We believe and value in working with like-minded people to empower them to think independently, take initiative and be innovative.

Our passion of building software solutions that works for businesses, building bridges to connect people and devices, sensibly think out of the box and turning ideas into reality.

We strive to provide a total solution to our global customers and exceed in delivering their expectation. We are a pool of highly talented team equipped with knowledge on windows software, web technologies, mobile device software, open source software and operating system, networking and security and cloud computing.

We invite you to explore the world of opportunities waiting for you when you come on board with us, grow with us, and be one where achievements are celebrated.

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Perks and benefits Medical Miscellaneous allowance Parking Annual Performance Bonus, Shift Allowance, Team Bu

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What can I earn as a Technical Support Specialist