Technical Support Specialist (Helpdesk - Korean )

Airswift; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A global consulting firm is looking for a Technical Support Engineer in Kuala Lumpur. This role requires proficiency in Korean and strong technical skills in IP Networking. The ideal candidate will have at least 4 years of experience with Cisco Routing products and excellent problem-solving abilities. This position offers a collaborative work environment focused on achieving common goals.

Qualifications

• Minimum 4 years of technical experience in IP Networking.
• Experience with Industry standard Routing protocols (BGP, OSPF, IS-IS).
• Excellent written and verbal communication skills.

Responsibilities

• Provide phone/email consultation to debug product problems.
• Technical support for products and technologies.
• Simulate technical problems in lab environment.

Skills

Proficiency in Korean

Proficiency in English

Team player

Networking knowledge (CCNA, CCNP)

Education

Degree/Diploma in Technology or related field

Tools

IOS-XR Router

IOS-XE architecture

Cisco Routing products (ASR 9K, ASR9xx, NCS)

Job description

Responsibilities

• Provide phone/email consultation to independently debug product problems reported by customer.
• Provides support on a worldwide basis. (Customers from Korea)
• Provide technical support to customers for technologies, products, and/or solutions.
• Typically, be responsible for resolving moderately and complex technical problems, depending on the customers' need.
• You will simulate technical problems in lab environment.
• You will share his/her knowledge with other people in writing technical documents and enlarge the knowledge database.
• You will work closely with colleagues to achieve common goals.
• The engineer will strive to technical perfection and expertise.
• You will demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

Qualifications

• Proficiency: or near- proficiency in Korean (both written and spoken as will be supporting clients from the respective country). Proficiency in English is also required.
• Education: Degree / Diploma in any field – preferably in technology, Engineering Technology, Computer Engineering.
• Hands on experience on IOS-XR Router, IOS-XE architecture, Cable, SP Mobility, and optical.
• Minimum 4 years of technical experience in IP Networking, experience with Cisco Routing products such as ASR 9K, ASR9xx, or NCS.
• Experience and knowledge of Industry standard Routing protocols (BGP, OSPF, IS-IS), MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS, Basics of Multicast
• Fluency in English. Excellent written and verbal skills is required to be successful in this role.
• Team player. Ability to work in collaborative way to achieve end results.
• Previous experience in Support Role will be added advantage.
• Good to have networking knowledge (CCNA, CCNP)

Location: Kuala Lumpur, Malaysia

Recruiter-in-charge:
Name: Rodney Chong
Email: [e-mail]