TECHNICAL SUPPORT SPECIALIST

3FS Technology Sdn Bhd; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Malaysia is seeking enthusiastic fresh graduates for an entry-level IT Support role. You will learn to provide technical support, maintaining good customer relations while diagnosing and resolving issues related to POS and accounting systems. This position offers a solid start in the IT field with opportunities for continuous learning and development.

Qualifications

• Fresh graduates are welcome.
• 0-2 years of experience in the IT field.
• Chinese candidates preferred.

Responsibilities

• Provide first-line support to customers via phone, email, or chat.
• Diagnose and resolve technical issues related to POS and Accounting systems.
• Assist in the installation and setup of POS and Accounting systems.

Education

Degree/Diploma Qualification

Job description

Qualifications & Experience

• Fresh Graduate are welcome
• Minimum Degree/Diploma Qualification
• Experience: 0-2 years in IT field
• Chinese Candidates Preferred
• Own Transportation
  
  
  

Tasks & Responsibilities

Customer Support

• Provide first-line support to customers via phone, email, or chat.
• Diagnose and resolve technical issues related to POS &Accounting systems, including hardware, software, and network connectivity problems.
• Escalate unresolved issues to higher-level support or specialized teams as necessary.
  
  
  

Technical Assistance

• Assist in the installation and setup of POS & Accounting systems at customer locations.
• Configure POS & Accounting software according to client requirements, ensuring compatibility with existing systems and hardware.
• Provide training to end-users on the proper use and maintenance of the POS & Accounting system.
  
  
  

Maintenance and Updates

• Perform regular system maintenance and updates to ensure optimal performance and security.
• Monitor system performance and proactively address potential issues.
• Manage software updates and patches, ensuring minimal disruption to business operations.
  
  
  

Documentation and Reporting

• Maintain detailed records of support requests, solutions provided, and other customer interactions.
• Create and update user manuals, FAQ documents, and technical support documentation.
• Generate reports on common issues, system performance, and customer feedback to inform improvements.
  
  
  

Team Collaboration

• Coordination with Senior Staff : Work closely with senior technical support specialists and other team members to resolve complex issues and improve support processes.
• Feedback and Suggestions: Provide feedback and suggestions to improve software features and customer support services based on customer interactions and issues encountered.
  
  
  

Learning and Development

• Continuous Learning: Stay updated with the latest software features, updates, and industry trends to provide knowledgeable support to customers.
• Training Participation: Participate in internal training sessions to enhance your technical skills and product knowledge.
  
  
  

Compliance and Security

• Data Security: Ensure that customer data is handled securely and in compliance with company policies and relevant regulations.
• Policy Adherence: Follow company policies and procedures in all customer interactions and technical support activities.
  
  
  

Interested candidates please submit your application through Jobstore