Technical Support Specialist

N2N Connect Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Specialist to join their team in Kuala Lumpur. This role offers flexible hours and requires over 4 years of relevant experience in IT Support or Application Support. You will play a crucial role in improving customer service experiences, analyzing technical issues, and maintaining system performance. Ideal candidates will possess strong problem-solving skills and knowledge in Java, Linux, and web server technologies. If you thrive in a fast-paced environment and have a passion for technology, this opportunity is perfect for you!

Benefits

Flexible hours

Qualifications

• 5+ years of experience in IT Support/Application Support.
• Knowledge in Java, Linux, and web servers is a plus.

Responsibilities

• Enhance customer service experience and facilitate growth.
• Analyze and provide technical support for applications.
• Resolve hardware and software issues effectively.

Skills

Customer Service

Technical Support

Problem Solving

Java

Linux CentOS

Log Analysis

Root Cause Analysis

Database Systems

Education

Diploma in Computer Science

Degree in Computer Science

Tools

Nginx

TomCat

Apache

Job description

N2N Connect Berhad is hiring a Full time Technical Support Specialist role in Bangsar South, Federal Territory of Kuala Lumpur. Apply now to be part of our team.

Job summary:

• Flexible hours available
• More than 4 years of relevant work experience required for this role
• Expected salary: RM3,500 - RM6,000 per month

Job Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth.
• Analyze and provide technical application backup and support.
• Perform ongoing activities to maintain and enhance overall system performance.
• Responsible for setting customer expectation and escalate issues to a higher level or inter departments in order to resolve the raised issues.
• Resolve help desk issues including troubleshooting hardware and software issues.
• Resolve all hardware and software issues and assist to configure all new systems and perform tests on all deployment projects.

Job Requirements

• Diploma/Degree in Computer Science or equivalent.
• At least 5 years’ experience in related field (IT Support/Application Support).
• Resourceful and able to work effectively in a team.
• Able to withstand stress in order to meet timelines when necessary.
• Knowledge in Java, Linux CentOS, Nginx / TomCat / Apache will be added advantages.
• Experience with log analysis & root cause analysis.
• Understand database systems.
• Knowledge in securities and trading or financial preferred.