Technical Support Representative

Exorin Technologies Sdn Bhd; West Coast Division; On-site; MYR 100,000 - 150,000; Full time

Job summary

A green tech company located in Kota Kinabalu is seeking a Technical Support Representative to provide assistance and troubleshoot issues related to hardware and software. The ideal candidate should have strong communication skills and a background in technical support. A bachelor's degree in Computer Science or Information Technology is preferred. This role offers the opportunity to work on green technology initiatives aimed at reducing emissions.

Qualifications

• Experience with hardware and software diagnostics.
• Knowledge of green technology and diesel engines is a plus.
• Ability to work independently and as part of a team.

Responsibilities

• Provide technical assistance and support to customers.
• Troubleshoot hardware and software issues.
• Respond to customer inquiries and document support activities.

Skills

Technical Support

Troubleshooting

Customer Assistance

Strong verbal communication

Strong written communication

Problem-solving abilities

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Job description

Company Description

Exorin Technologies is a Sabah-born green tech company pioneering advanced solutions to reduce carbon emissions from diesel engines. The company focuses on revitalizing diesel systems to improve fuel efficiency, extend engine life, and significantly lower harmful exhaust emissions. As a proud partner in Sabah’s state green initiative, Exorin Technologies aims to create a sustainable future by reducing CO₂, black carbon, and unburned hydrocarbons emissions.

Role Description

This is a full-time, on-site role located in Kota Kinabalu for a Technical Support Representative. The Technical Support Representative will be responsible for providing technical assistance and support to customers, troubleshooting hardware and software issues, and ensuring customer satisfaction. Daily tasks include responding to customer inquiries, diagnosing technical problems, guiding customers through solutions, and documenting support activities.

Qualifications

• Technical Support, Troubleshooting, and Customer Assistance skills
• Experience with hardware and software diagnostics
• Strong verbal and written communication skills
• Ability to work independently and as part of a team
• Knowledge of green technology and diesel engines is a plus
• Bachelor's degree in Computer Science, Information Technology, or related field
• Patience and strong problem-solving abilities