Technical Support (Presales), Malaysia

Convergint; Johor Bahru; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading global systems integrator is seeking a technical support (presales) professional to join their Southeast Asia team. This role involves providing technical consultation, system design, and presales support to ensure customer satisfaction in security and electronic projects. The ideal candidate will have a strong client service orientation and the ability to work collaboratively within a team. Responsibilities include technical training, after-sales support, and ensuring quality service delivery.

Qualifications

• Min 3 years experience in security or electronic project implementation.
• Basic IT knowledge in security hardware, network, and database.

Responsibilities

• Provide technical consultation and system design for SEA projects.
• Support pre-sales activities including site surveys and technical presentations.
• Ensure accurate system configuration and quotes for SEA region.

Skills

Communication

Coordination

Client Service Orientation

Tools

Security Access Control Systems

CCTV

Alarm Systems

Job description

Thriving the CONVERGINT Way

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering The Role

Convergint is looking for an enthusiastic, results-driven, and customer service-oriented technical support (presales) to join our Southeast Asia team. The position is responsible for presales support to our sales team. Maintaining a high level of customer satisfaction.

Responsibilities

• Provide technical consultation, system design and system solutions for all sales/SAM for SEA projects.
• Pre-sales activities support including site survey, client meeting, technical presentation, system demo, etc.
• Ensure all the system configuration and quotes are accurate for SEA region.
• Provide technical training for SEA sales team and technical team.
• Provide after sales technical support (project/CS) if any PM/engineer needs help.
• Provide T&C support for SEA projects.
• Ensure quality of Convergint services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
• Prepare customer training materials and deliver professional customer training.
• Attend internal training and improve skills.

Requirements

• Min 3 years or above related working experience in security, electronic or small electronic project implementation and commissioning, preferably in a multinational environment.
• Basic IT knowledge in security hardware, network and database.
• Familiar with security access control system, CCTV and alarm system products / systems is an advantage.
• Candidates with technical presales background will be an advantage.
• Good communication and coordination skills.
• Client service oriented and quick learner.

Behaviours

• Team player: Works well as part of a team
• Passion: Strong enthusiasm for work and life, positive attitude, and belief in success
• Proactive: Self-starter with the ability to take initiative; results-driven to solve problems by seeking alternative solutions
• Detail-oriented: Excellent attention to detail to ensure tasks are completed well

Interested candidates may send your updated resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.

We thank all applicants for your interest and regret to inform that only shortlisted candidates will be notified.