Technical Support Manager - Underground Drilling

Sandvik; Shah Alam; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading company in engineering solutions is seeking a Technical Support Manager for Underground Drilling. This role involves leading the technical support strategy within the SEA Sales Area, responding to technical queries, and ensuring safety and training support for the organization. Ideal candidates will have a background in mechanical or electrical engineering, strong leadership and problem-solving skills, and relevant industry experience.

Qualifications

• Bachelor's degree or equivalent in engineering.
• Experience in a technical support or service engineering role.
• Underground mining and tunneling experience preferred.

Responsibilities

• Lead the technical support strategy and activities.
• Respond to technical support queries and ensure self-sufficiency.
• Coordinate new equipment introductions and training.

Skills

Leadership

Problem Solving

Communication

Customer Service

Education

Bachelor’s degree in Mechanical Engineering

Bachelor’s degree in Electrical Engineering

Related technical field

Job description

Technical Support Manager - Underground Drilling

• Lead the technical support strategy and activities in the SEA Sales Area .
• Respond to technical support queries between Territory organisations / Customers and the backline factory channels for the active units within the Sales Area.
• Ensure Territory organisations are working towards technical self-sufficiency.
• Coordinate new equipment introductions, factory support and ad-hoc gap training.
• Ensuring safety and service bulletins are being managed and implemented.
• Monitor and report on trends for changes to current specifications across the products.

Qualifications and Experience

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical field (or equivalent experience).
• Proven experience in a technical support, service engineering, or product advisory role within the heavy machinery, mining, or manufacturing industry.
• Underground mining and/or tunnelling experience preferred.
• Strong leadership skills with experience in managing cross-functional and regional teams.
• Excellent problem-solving, communication, and customer-facing skills.
• Ability to travel within the region as required.

About the company

Sandvik AB is a Swedish multinational engineering company with operations within tools and tooling systems for metal cutting, additive manufacturing, equipment and tools, service and technical solutions for the mining and construction industries, produ...

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