Technical Support Manager - Load & Haul

Sandvik; Shah Alam; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading company in the engineering sector seeks a Technical Support Lead to oversee the technical support strategy in the SEA region. The role involves responding to technical queries, promoting self-sufficiency, and coordinating training and support for equipment. Ideal candidates will have relevant engineering qualifications and substantial industry experience.

Qualifications

• Bachelor’s in Mechanical/Electrical Engineering or equivalent experience.
• Proven experience in technical support or service engineering.
• Strong leadership and communication skills.

Responsibilities

• Lead technical support activities in SEA Sales Area.
• Respond to technical queries and ensure safety bulletins.
• Coordinate equipment introductions and ad-hoc training.

Skills

Problem-solving

Communication

Leadership

Education

Bachelor’s degree in Mechanical or Electrical Engineering

Job description

• Lead the technical support strategy and activities in the SEA Sales Area .
• Respond to technical support queries between Territory organisations / Customers and the backline factory channels for the active units within the Sales Area.
• Ensure Territory organisations are working towards technical self-sufficiency.
• Coordinate new equipment introductions, factory support and ad-hoc gap training.
• Ensuring safety and service bulletins are being managed and implemented.
• Monitor and report on trends for changes to current specifications across the products.

Qualifications and Experience

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical field (or equivalent experience).
• Proven experience in a technical support, service engineering, or product advisory role within the heavy machinery, mining, or manufacturing industry.
• Underground mining and/or tunnelling experience preferred.
• Strong leadership skills with experience in managing cross-functional and regional teams.
• Excellent problem-solving, communication, and customer-facing skills.
• Ability to travel within the region as required.

About the company

Sandvik AB is a Swedish multinational engineering company with operations within tools and tooling systems for metal cutting, additive manufacturing, equipment and tools, service and technical solutions for the mining and construction industries, produ...

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